Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
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Elissa Anthony

Butler,PA

Summary

Compassionate and reliable caregiver with extensive experience in child development and behavior management. Proven track record at Walmart in delivering exceptional customer support and training new employees. Skilled in administering medications and fostering strong relationships with families, ensuring a safe and nurturing environment for children with special needs.

Overview

18
18
years of professional experience

Work History

Home Childcare Provider

Self
05.2020 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Created nutritious snacks and meals suitable for different age groups.
  • Fostered strong relationships with families through effective communication, earning trust and recommendations.
  • Maintained open communication with parents about daily activities, behaviors, and concerns.
  • Collaborated with parents to develop strategies for addressing behavioral issues or developmental concerns in their children.
  • Managed challenging behaviors using positive reinforcement strategies, de-escalation techniques, and redirection when necessary.
  • Improved quality of life for children by providing compassionate and attentive care.
  • Monitored children’s medications and feeding pump nutrition ensuring proper administration and adherence to prescribed schedules.
  • Provided respectful assistance during personal hygiene tasks, preserving dignity and comfort for the children.
  • Facilitated enhancement of muscle tone, and range of motion through physical therapy.
  • Established and followed stable routine for children to meet emotional and developmental needs.
  • Encouraged and supported self-help skills to establish independence.
  • Encouraged positive behavior by setting clear expectations and providing consistent discipline.

Service Desk Representative

Walmart
07.2014 - 09.2018


  • Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
  • Delivered exceptional customer support through clear communication, active listening, and empathy while navigating challenging situations.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Directed efficient front desk operations in busy setting.
  • Conducted training sessions for new employees on customer service protocols.
  • Utilized conflict resolution strategies to assist angry customers in getting their issues addressed.

Crew Trainer

McDonald’s
10.2007 - 08.2014
  • Taught new team members correct procedures for all areas of operations.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

Sunset Heights Christian Academy
Titusville, PA
06.2007

Skills

  • Maintaining safe environment
  • Reliability
  • Patience and empathy
  • Attention to detail
  • Behavior management
  • Administering medicines
  • Potty training assistance
  • Giving medicines as appropriate
  • Special needs experience and care
  • CPR training
  • Multitasking

Timeline

Home Childcare Provider

Self
05.2020 - Current

Service Desk Representative

Walmart
07.2014 - 09.2018

Crew Trainer

McDonald’s
10.2007 - 08.2014

Sunset Heights Christian Academy

Additional Information

Currently enrolled in a Bachelor’s degree program studying child and adolescent psychology. After completing this degree, I then plan on getting both TVI and O&M certifications.


All clearances are current.

Volunteered one school year in a classroom assisting teaching kindergarten children.

Volunteered a different school year assisting a first grade classroom with their reading program, as well as planning class parties and organizing and leading classrooms for class picture days.

Volunteered for several years at our local roller skating rink, assisting with birthday party prep and clean up, organization, conflict resolution between children, and teaching children how to skate.


Collaborated with different types of therapists for several years on therapy methods and treatments.

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Elissa Anthony