Elissa Artavia
New York,NY
Summary
Enthusiastic young professional eager to contribute to team success through dedication, attention to detail, and excellent organizational skills. A clear understanding of cultural diversities and exemplary customer relations skills. Motivated to learn, grow and excel.
Overview
9
9
years of professional experience
Work History
Waitress
AAM Holding Corporation
04.2016 - 01.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Offered to fill in when the team was short-staffed and took over additional responsibilities for general bartending duties
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Wine Server
Ceres Gallery
02.2014 - 01.2016
- Built solid rapport with many frequent patrons to cultivate guest loyalty
- Anticipated guest needs and provided proactive service
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Waitress
Arturos Restaurant
04.2012 - 09.2013
- Bussed and reset tables to keep the dining room and work areas clean
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Stayed up-to-date on menu changes and memorized specials to suggest appropriate options to customers.
Independent Sales Representative
Avon Products
06.2011 - 03.2013
- Met with existing customers and prospects to discuss needs and recommend optimal solutions
- Process payments for accounts receivable and payable
- Managed sales of product, inventory and ensure product quality before delivery
- Cultivated customer loyalty, promoted repeat business, and improved sales.
Education
Completed 600-Hour Esthetics Program -
Atelier Esthetique Institute of Esthetics
01.2014
Basic Makeup Certificate -
Lia Schorr Institute of Cosmetic Skin Care Training, Inc
01.2009
New York State High School Equivalency Diploma -
Stanley M. Issacs Neighborhood Center
01.2006
Skills
- Growth-Orientated
- Customer Relation
- Detail-Orientated
- Collaborative
- Ability to learn quickly
- Calm Under Pressure
- Effective Communicator
Hobbies
- Freelance MUA
- Creative Writing
- Traveling
- Yoga
Technical Expertise
Microsoft Office
Activism
- Member of ASPCA
- Member of Humane Society
- Member of the Humane Society
- Member of the World Wildlife Fund
Timeline
Waitress
AAM Holding Corporation
04.2016 - 01.2020
Wine Server
Ceres Gallery
02.2014 - 01.2016
Waitress
Arturos Restaurant
04.2012 - 09.2013
Independent Sales Representative
Avon Products
06.2011 - 03.2013
Completed 600-Hour Esthetics Program -
Atelier Esthetique Institute of Esthetics
Basic Makeup Certificate -
Lia Schorr Institute of Cosmetic Skin Care Training, Inc
New York State High School Equivalency Diploma -
Stanley M. Issacs Neighborhood Center
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