Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Elissa Carrasco

San Marcos,TX

Summary

Results-driven Supervisor dedicated to exceeding customer expectations and fulfilling company goals. Possesses a strong work ethic and creative problem-solving skills. Excellent communicator with friendly customer service abilities and an openness to feedback. Committed to continuous growth and development.

Overview

6
6
years of professional experience

Work History

Full-Time Supervisor

The North Face
01.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined inventory management processes, ensuring optimal stock levels were maintained.
  • Increased customer satisfaction with thorough product demonstrations.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Part-Time Keyholder

The North Face
10.2022 - 01.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by reviewing stock management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.

Part-Time Associate

The North Face
10.2021 - 10.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Performed cash and card transactions to complete customer purchases.

Brand Representative

Hollister Co.
10.2020 - 04.2021
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Provided great customer service and responded to customer's needs.
  • Worked to promote and sell products to customer's and communicated with them in a respectful way.
  • Organized and stocked merchandise to keep necessary levels for sales demand.

EMS Volunteer

Hidalgo EMS
11.2018 - 05.2019
  • Prioritized medical procedures based on severity of concern and available resources.
  • Kept up with continuing education requirements to maintain certification.
  • Evaluated injured or ill persons to determine nature and extent of concerns.
  • 96 Hospital Hours, 112 Ambulance Hours, 100 Skills Hours.

Education

Texas State University
San Marcos, TX
08.2019 - 9 2024

High School Diploma -

Edinburg North High School
Edinburg, TX
06.2019

Certification - EMT-Basic

South Texas College
McAllen
05.2019

Skills

Training and mentoring

Goal-Oriented

Employee Motivation

Staff Development

Word Experienced

Excel Experienced

Power-Point Experienced

Problem-Solving

Teamwork and Collaboration

Effective Communication

Languages

Spanish
Professional Working

Additional Information

References:

  • Itzanna Echeverria: (832) 758-8047
  • Joe Segura (830) 765-4681
  • Brittany Moore (503) 998-7515

Timeline

Full-Time Supervisor

The North Face
01.2023 - Current

Part-Time Keyholder

The North Face
10.2022 - 01.2023

Part-Time Associate

The North Face
10.2021 - 10.2022

Brand Representative

Hollister Co.
10.2020 - 04.2021

Texas State University
08.2019 - 9 2024

EMS Volunteer

Hidalgo EMS
11.2018 - 05.2019

High School Diploma -

Edinburg North High School

Certification - EMT-Basic

South Texas College

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