Summary
Overview
Work History
Education
Skills
Timeline
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Elissa Chauncey

Huffman,TX

Summary

Results-driven Sales Representative with a strong background in customer service and retail management. Former Retail Store Manager skilled in team leadership and operational excellence. Led communication initiatives and ensured legal compliance during an advertising internship with AT&T. Committed to enhancing customer experiences and driving sales growth.

Overview

5
5
years of professional experience

Work History

Sales Representative

Tom James Company
05.2024 - Current
  • Prospected and developed new clientele through targeted cold calls, emails, in-person introductions, and LinkedIn outreach.
  • Conducted in-home and office consultations to provide personalized wardrobe assessments, helping clients identify and fulfill their clothing needs conveniently and efficiently.
  • Delivered exceptional customer service by maintaining ongoing communication and follow-ups, resulting in high client satisfaction and increased referrals.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Store Manager

Grass Stains Boutique
05.2021 - 05.2024
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Elevated performance across training, social media management, and store operations by identifying and targeting areas in need of improvement.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training, and mentoring over 15 staff members.

Consumer Mobility Advertising Intern

AT&T
05.2023 - 08.2023
  • Led Desert South West Pre-Paid campaign: Hosted agency meetings with partners to coordinate campaign efforts.
  • Reviewed a collective total of 50+ assets, consolidated feedback, facilitated submission of legal and brand reviews, and coordinated communication between marketing, mobility, brand, legal teams, and agencies.
  • Assisted in the execution of multiple campaigns including HBCU, Military Appreciation, Samsung Foldable, Active Armour, Apple NPI, College Football Sponsorship, BYOD, Mobility Cross-Sell, and Google Pixel.
  • Collaborated with agencies to enhance digital OOH assets, commercials, store banners, store audio, and podcast audio.
  • Completed tasks efficiently under tight deadlines while maintaining a high level of attention to detail throughout each project phase.

Sales Associate

Pretty Little Things Boutique
08.2019 - 08.2020
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming in store and online environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

BBA - Marketing, Strategic Retail Sales

Texas A&M University
College Station, Tx
05-2024

Skills

  • Promotional marketing and advertising
  • Professional Sales
  • Lead prospecting
  • Customer Service and Retention
  • Competitor research
  • Strategic Digital Merchandising
  • Supply Chain Operations Management
  • Consumer Behavior

Timeline

Sales Representative

Tom James Company
05.2024 - Current

Consumer Mobility Advertising Intern

AT&T
05.2023 - 08.2023

Store Manager

Grass Stains Boutique
05.2021 - 05.2024

Sales Associate

Pretty Little Things Boutique
08.2019 - 08.2020

BBA - Marketing, Strategic Retail Sales

Texas A&M University

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