ELISSA CLOUD
Celina
Summary
Accomplished financial services expert with over 20 years of extensive experience in the banking industry, specializing in product management, project management, quality assurance, business intelligence, data analytics, and technology solutions. Proven ability to foster collaborative team environments that enhance engagement and drive successful outcomes. A commitment to quality and excellence is reflected in every project, ensuring high standards of workmanship and measurable success. Recognized for leveraging analytical insights to inform strategic decisions and optimize operational efficiency.
Overview
16
16
years of professional experience
Work History
VP, Treasury Management Product Manager
Legacy Bank and Trust
05.2024 - Current
- Partnered with senior leadership to establish Treasury and Product Management within the bank, building strategy, structure, and processes from the ground up
- Built product roadmaps and led the launch of Onboarding, Fraud, Instant Payments, and Lockbox services
- Provide versatility by performing responsibilities in product management, project management, quality assurance, business and data analysis
- Build and maintain cross-functional partnerships with IT, Operations, Accounting, and Risk to ensure seamless product delivery
- Increase company growth through collaboration with Sales and Marketing teams
Independent Consultant
5/3 Bank
12.2022 - 01.2024
- Supported the launch of a new Mortgage Warehouse Finance division at Fifth Third Bank
- Served as a Product Owner for the ProMerit warehouse lending system, overseeing product releases and project requirements
- Gathered, analyzed, and prioritized business requirements from business stakeholders and managed the product backlog
- Translated business needs into clear user stories, acceptance criteria, and backlog items to guide agile development teams
- Conducted user acceptance testing (UAT) and validation to ensure functionality met requirements before release into production
VP, Treasury Management Product Manager
TBK Bank
04.2021 - 12.2022
- Product Manager responsible for the Commercial Center Online Banking system, managed backlog and system releases
- Defined and maintained the product roadmap, aligning with business goals, client needs, and regulatory requirements
- Drove process improvements and system optimizations within Commercial Center to enhance client experience and operational efficiencies
- Monitored system performance, adoption metrics, and profitability
- Contributed to the rollout of Instant Payments, collaborating with cross-functional teams to drive execution
AVP, Senior Software Product Manager
Independent Financial
10.2016 - 12.2020
- Involved in major initiatives covering areas such as acquisitions, revenue enhancements, consumer relief and support, data analytics and reporting
- Provided data analytics and reporting to the enterprise for strategic and operational planning
- Managed projects and work assignments via Microsoft Azure DevOps
- Created departmental process flows outlining current and future state processes
- Supported bank growth from a ~3B to ~20B enterprise in 4 years
Senior Quality Assurance Manager
Texas Capital Bank
08.2009 - 08.2015
- Led the QA efforts and training for high risk, high profile major initiatives
- Conducted and participated in test case reviews, requirements reviews, design reviews, and change control activities
- Achieved key objectives by contributing information and analysis to appropriate stakeholders
- Created strategic plans and reviews, prepared and developed test plans, cases and scripts
- Implemented QA standards, identified risk and assisted with the resolution of issues
Education
Bachelor of Science - Finance
University of Texas at Dallas
Richardson, TX08.2002
Associate's Degree - Business Administration and Management
Richland College
Dallas, TX08.1999
Skills
- Team Leadership
- Communication
- Problem Solving
- Adaptability
- Collaboration
- Critical Thinking
- Organization and Time Management
- Accountability
- Positive Attitude
- Motivation
- Product Management
- Business Analysis
- Problem Resolution
- Software Integration
- Risk Assessment
- Performance Tracking
- Maintain Systems
- Problem-Solving
- Task Prioritization
LANGUAGES
English, Fluent
Spanish, Conversational
Timeline
VP, Treasury Management Product Manager
Legacy Bank and Trust
05.2024 - Current
Independent Consultant
5/3 Bank
12.2022 - 01.2024
VP, Treasury Management Product Manager
TBK Bank
04.2021 - 12.2022
AVP, Senior Software Product Manager
Independent Financial
10.2016 - 12.2020
Senior Quality Assurance Manager
Texas Capital Bank
08.2009 - 08.2015
Associate's Degree - Business Administration and Management
Richland College
Bachelor of Science - Finance
University of Texas at Dallas
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