Elissa Cruz
Grapevine
Summary
Results-driven office manager with a strong record in optimizing workflows and enhancing employee engagement. Expertise in team leadership and relationship management fosters a productive work environment. Proven ability to streamline processes and improve customer satisfaction through effective communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Office Manager
DECA
Southlake
06.2024 - Current
- Managed scheduling of patient appointments and staff meetings effectively.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Coordinated office operations and maintained a professional environment.
Office Manager
Essential Endodontics
Forney
11.2023 - 04.2024
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Operations Manager
Pacific Dental Services
01.2022 - 11.2023
- Detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
- Increased continuing care exams by 25%
- Assisted in recruiting, hiring and training of team members.
- Supervised operations team to support operational excellence and excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated with General Manager in different operational issues and promotional activities.
Specialty Healthcare Coordinator
Pacific Dental Services
09.2020 - 01.2022
- Utilize tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs, remembering that the most important choice the patient will make is getting started treatment
- Coordinate fees and insurance benefits for patients visiting general practitioners
- Professionally overcome the common patient objections/rejections
- Properly use patient account software and maintain accuracy in records related to patient financials
- Obtain necessary insurance approvals in a timely manner
- Help in exceeding patient expectations in order to achieve the Perfect
- Assessment hiring and retention of right fit team members
- Assess, investigate and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
- Execution of the operational model with consistency to meet office imperatives in partnership with the Owner dentist
Healthcare Coordinator
Pacific Dental Services
02.2019 - 09.2020
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Collaborated with operations manager to maintain daily operations.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Communicated with insurance companies to secure payment for dental treatment.
Assistant Manager
The Vitamin Shoppe
11.2016 - 02.2019
- Promoted from customer service representative to assistant store manager by demonstrating strong leadership skills, mastery of product knowledge, high enthusiasm for the health and wellness industry, developing rapport with customers and team members, and achieving sales goals through result-oriented focus on both store-centric and customer-centric tasks
- Coordinated recruiting, interviewing, training, and supervising of new hires to ensure effective team integration
- Created and managed engaging Instagram account to effectively promote store products and events
- Experienced in setting up and developing strong social media presence using
- Collaborated with vendors and community partners to plan and promote internal and external store events
- One of only 2 growing leaders selected in the district to attend the annual Product
- Education Conference trade show event and participated at a round table discussion to provide feedback to the company’s newest CEO.
Education
Diploma -
North Mesquite High School
Mesquite, TX05-2010
Some College (No Degree) - Cosmetology
Remington College
Garland, TXSkills
- Office management
- Office Budgeting
- Customer Engagement
- Training and Mentoring
- Team Building
- Conflict Resolution
- Time Management
Skills
- Employee Supervision
- Policy Enforcement
- Profitability and Revenue Generation
Timeline
Office Manager
DECA
06.2024 - Current
Office Manager
Essential Endodontics
11.2023 - 04.2024
Assistant Operations Manager
Pacific Dental Services
01.2022 - 11.2023
Specialty Healthcare Coordinator
Pacific Dental Services
09.2020 - 01.2022
Healthcare Coordinator
Pacific Dental Services
02.2019 - 09.2020
Assistant Manager
The Vitamin Shoppe
11.2016 - 02.2019
Diploma -
North Mesquite High School
Some College (No Degree) - Cosmetology
Remington College