ELISSA Ingraham
Ponchatoula,LA
Summary
Dedicated bi-lingual administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
37
37
years of professional experience
Work History
Freelance Spanish Interpreter
Self
01.2000 - Current
- Perform duties as an interpreter for law firms and medical offices concerning a variety of matters including: client meetings, witness interviews, sworn statements, affidavits, and depositions.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
Senior MSR
CUSA Federal Credit Union
Mandeville, LA
04.2022 - 04.2024
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Fostered a positive work environment among team members through effective communication and collaboration practices.
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
Receptionist
South Louisiana Ear, Nose And Throat
Mandeville, LA
10.2017 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Administrative Clerk
Lakeview Regional Medical Center
Mandeville, LA
04.2010 - 08.2014
- Collected information and prepared forms for birth certificates
- Acted as interpreter for non-English speaking patients when necessary.
- Maintained strict confidentiality of sensitive information, adhering to HIPAA guidelines for all patient records.
- Ensured accurate patient billing by diligently reviewing insurance claims and processing payments.
- Improved record-keeping accuracy by regularly auditing files for completeness and updating information as needed.
- Provided administrative support to multiple physicians simultaneously while maintaining organization within busy clinic settings.
- Contributed to a positive work environment by delivering excellent customer service in all interactions with patients, families, and colleagues.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
Dispatcher
Gulf Coast Logistics
Mandeville, LA
03.2006 - 12.2009
- Verified cargo/liability insurance and workers' compensation insurance for drivers and vehicles
- Scheduled and organized delivery routes.
- Translated for non-English speaking truck drivers and customers.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Generated reports to track deliveries and maintain proper records and documentation.
Administrative Assistant
Surgical Specialists of Louisiana
Covington, LA
08.2001 - 02.2009
- Responsible for purchasing supplies for both the Northshore and Southshore offices
- Assisted in medical transcriptions
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Acted as interpreter between non-English speaking patients and physicians.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted in weight loss seminars
International Patient Coordinator
Ochsner Foundation Hospital and Clinic
Covington, LA
08.1987 - 03.1996
- Functioned as a liaison for international patients mainly from Central and South America
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Acted as interpreter between non-English speaking patients and physicians.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Worked with patients to schedule tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
Education
Travel and Tourism Management
Phillips Junior College
Jefferson, LouisianaHigh School Diploma -
Seton Academy
New Orleans, LouisianaSkills
- Spanish Fluency
- Industry-Specific Knowledge
- Translation Services
- Confidentiality Practices
- Relationship Building
- Verbal Communication
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
Timeline
Senior MSR
CUSA Federal Credit Union
04.2022 - 04.2024
Receptionist
South Louisiana Ear, Nose And Throat
10.2017 - 04.2022
Administrative Clerk
Lakeview Regional Medical Center
04.2010 - 08.2014
Dispatcher
Gulf Coast Logistics
03.2006 - 12.2009
Administrative Assistant
Surgical Specialists of Louisiana
08.2001 - 02.2009
Freelance Spanish Interpreter
Self
01.2000 - Current
International Patient Coordinator
Ochsner Foundation Hospital and Clinic
08.1987 - 03.1996
Travel and Tourism Management
Phillips Junior College
High School Diploma -
Seton Academy