Jacqueline Brasch
Springfield,MO
Summary
Accomplished in working as a Spanish Interpreter in different industries as a support for government agencies interviews, insurance companies, legal matters, healthcare assistance and student education. Transition easily between languages without losing focus. Always pursuing additional linguistic and cultural learning opportunities.
Overview
23
23
years of professional experience
Work History
Freelance Spanish Interpreter
Final Graphic
02.2023 - 06.2023
- Spanish Interpreter- Covering assignments in School districts in Texas
- Education -ARD meetings
- Consecutive and sight interpretation.
Spanish Interpreter
Language Line Solutions
03.2019 - 12.2019
- Spanish-English Interpreter in diverse fields- Legal, emergency 911, medical, auto insurance, financial, public assistance eligibility interviews, Medicaid and Medicare, Department of unemployment, other government agencies and industries
- Comprehension and domain of vocabulary in distinct registers including jargon and acronyms
- High level of discretion and confidentially.
Bilingual Loan Document Specialist/ Loan Processor
Wells Fargo Home Mortgage
05.2010 - 06.2011
- Spanish Interpreter for the Exceptions - Post Closing Department
- Loan Approval reviewer (AR1-AR2)
- Trailing documents reviewer (AR1-AR2) - Fatals and Criticals
- Closer
- Filing.
Bilingual Loan Specialist, Loss mitigation
Wells Fargo Home Mortgage
07.2009 - 12.2009
- Advise customers and realtors about the different options to avoid the foreclosure process depending on each case
- Verbally translate by phone documents written in English that were sent to Hispanic customers in regards to Short Sale process and Foreclosure dates
- Mediate between negotiators, realtors and customers
- Inform realtors about any updates, notes, and recommendations done by the negotiator assigned to the loan.- Prequalification of customers for a loan modification.
Bilingual Customer Service Representative
Hewlett Packard Costa Rica
12.2007 - 08.2008
- Dispatch Engineers to the customer site/location
- Reschedule cases
- Reroute cases depending on the Engineer's availability and skills
- Place conference calls between engineers, customers and sometimes even with the engineer's lead
- Escalate cases depending on the warranty contract/ 4 hrs or 2 days.
Dental Assistant
Caja de Seguro Social
12.2004 - 12.2005
- Give speeches to patients about dental care
- Assist the Odontologist in all dental procedures
- Take X-Rays
- Make appointments
- Make dental cleanings to patients.
Beautician Manager
Style Salon
03.2000 - 02.2005
- Human Resources duties
- Promoting services and products
- Hair stylist duties
- Providing quality customer service in cosmetology
- Manager duties.
Volunteer Assistant
Metro Kids
01.2003 - 01.2003
- Advice teenage boys and girls about moral, social and spiritual values
- Help with children's programs (Bible stories, power point, memory verses)
- Create Posters
- Make phone calls to parents in regards to permissions to go to retreats, trips etc
- Distribute food donations to low-income families.
Education
Bachelor of Science - Criminal Justice
Student At Drury University
Springfield, MO2026
2 Years (63 Credits) Public Relations - Public Relations
Universidad Latina De Costa Rica
Heredia, Costa Rica01.2007
Technical Diploma in English - English
Instituto Nacional De Aprendizaje
San José, Costa Rica10.2006
High School Diploma -
Bachillerato Por Madurez
San Jose, Costa Rica01.2005
Dental Assistant Certificate -
CECOCAD- Now called CefAdent
San José, Costa Rica01.2001
Technical Diploma in Barber and cosmetology -
Instituto De Belleza Fancy
01.2000
Skills
- English Fluent
- Spanish Fluent
- Fast Interpreting skills
- Strong multi tasking skills
- Great comprehension skills and note taking
- Investigative skills
- Excellent Customer Service abilities
- Public Relations
- Translation
- Consecutive interpretation
- Sight interpretation
- Team player
- Exceptional work etiquette manner Sales Force, Windows Operating System based programs (WORD, PowerPoint, XP, VISTA); MAC Operating System programs; Internet
- Computer Networking
- Social Media Savvy
US Citizen
Authorized to work in the US for any employer
Timeline
Freelance Spanish Interpreter
Final Graphic
02.2023 - 06.2023
Spanish Interpreter
Language Line Solutions
03.2019 - 12.2019
Bilingual Loan Document Specialist/ Loan Processor
Wells Fargo Home Mortgage
05.2010 - 06.2011
Bilingual Loan Specialist, Loss mitigation
Wells Fargo Home Mortgage
07.2009 - 12.2009
Bilingual Customer Service Representative
Hewlett Packard Costa Rica
12.2007 - 08.2008
Dental Assistant
Caja de Seguro Social
12.2004 - 12.2005
Volunteer Assistant
Metro Kids
01.2003 - 01.2003
Beautician Manager
Style Salon
03.2000 - 02.2005
Bachelor of Science - Criminal Justice
Student At Drury University
2 Years (63 Credits) Public Relations - Public Relations
Universidad Latina De Costa Rica
Technical Diploma in English - English
Instituto Nacional De Aprendizaje
High School Diploma -
Bachillerato Por Madurez
Dental Assistant Certificate -
CECOCAD- Now called CefAdent
Technical Diploma in Barber and cosmetology -
Instituto De Belleza Fancy