ELISSA MARTINEZ
Galveston
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant II
UTMB OB-GYN RWSP
11.2017 - Current
- Conduct patient intake, obtain vitals, and prepare exam rooms for procedures
- Chaperone physicians during OB-GYN procedures including Pap smears, IUD insertions/removals, colposcopies, and endometrial biopsies (EMB)
- Assist providers with patient education regarding procedures, follow-up care, and contraceptive options
- Document patient encounters and procedures accurately in the EMR system
- Perform blood draws, collecting and processing specimens, and ensure proper labeling and handling
- Maintain exam rooms, equipment, and instruments in clean and sterile condition
- Order medical supplies, manage inventory, and monitor stock levels for efficiency
- Train and mentor new medical assistants on clinic protocols, EMR use, and patient care standards
- Support efficient patient flow and foster a compassionate, safe, and patient-centered environment
- Key Achievement: Promoted to MA II for exceptional performance, teamwork, and leadership
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments, enhancing service delivery and client satisfaction.
- Implemented scheduling systems for appointments, improving time management and operational flow.
- Resolved guest inquiries and complaints professionally, maintaining high standards of customer service.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Coordinated comprehensive care for around 120 patients on select days to maintain exceptional standards of patient care.
Medical Assistant / Front Desk Receptionist
Galveston Physical Medicine
09.2015 - 11.2017
- Took vitals, administered injections, and set up for procedures
- Educated patients on self-injection techniques
- Managed phones, appointments, insurance verification, and billing
- Maintained clean workspace and ordered office supplies
- Trained new staff on front desk procedures, fostering a collaborative team environment.
- Utilized booking software to manage reservations, streamlining administrative tasks and reducing errors.
- Developed and maintained filing systems for visitor records, ensuring confidentiality and accessibility.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced budget tracking capabilities by creating custom Excel spreadsheets for more efficient expense monitoring and forecasting.
Education
Certified Medical Assistant -
Remington College
Webster, TX08.2015
High School Diploma -
Ball High School
Galveston Tx 01.2008
Skills
- Certified medical assistant
- Certified in CPR
- Fluent in English and Spanish
- Patient data collection
- Clinical protocol development
- Supply chain oversight
- Appointment management
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Compassionate
- Patient assessments
- Professionalism and ethics
- Patient flow management
- Patient care coordination
- Medical records management
- Patient relations
- Patient management
- Prioritizing stat orders
- Monitoring patient progress
- Customer service
- Computer skills
- Microsoft Word
- Time management
- File organization
- Customer and client relations
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Database entry
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Deadline oriented
- Professional and mature
- Document management
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant II
UTMB OB-GYN RWSP
11.2017 - Current
Medical Assistant / Front Desk Receptionist
Galveston Physical Medicine
09.2015 - 11.2017
Certified Medical Assistant -
Remington College
High School Diploma -
Ball High School