Elissa M. Rodriguez
UPS
Ingleside,TX
18
years of professional experience
Package Center Supervisor overseeing daily UPS operations, package exceptions, and service recovery in a fast-moving distribution environment. Coordinates staff priorities, reviews operational reports, and uses data from multiple sources to identify process improvements that strengthen workflow and productivity. Maintains safe work practices while communicating staffing needs and delivery updates to management. Earned an associate degree in Process Technology and eager to continue classes to build new skills, expand my knowledge, and further my career.
Work History
Package Center Supervisor
12 Years 8 Months- Supported package center workflow for daily UPS sort operations.
- Resolved package exceptions, delays, and customer service concerns.
- Analyzed data from multiple sources to identify process improvement opportunities.
- Maintained a safe working environment by following safety regulations and policies.
- Addressed customer concerns regarding package delivery by providing timely responses to inquiries about packages in transit or delivered incorrectly.
- Supervise package center sort activities to keep daily operations organized and on schedule.
- Communicate staffing and procedure changes to keep employees aligned with daily operational expectations.
- Document operational issues and follow through on corrective actions with the appropriate team members.
Warehouse Supervisor
4 Years 10 Months- Updated inventory records and verified part locations against warehouse systems to maintain accurate storage control.
- Assigned daily tasks to warehouse staff and adjusted priorities based on incoming materials and shipment schedules.
- Monitored receiving, staging, and storage activities to support organized warehouse operations and timely material flow.
- Coordinated shipment timing with customer delivery needs to keep parts moving through the warehouse on schedule.
- Verified shipment details against delivery requirements before materials left the warehouse for customer use.
- Used calm judgment under pressure to resolve day-to-day warehouse issues and keep materials moving.
Education
Associate of Applied Science - Process Technology
- Fall 2025 – Dean’s List
- GPA: 3.7
Skills
Package center operations
Workflow optimization
Team leadership
Process improvement
Operations coordination
Customer service
Safety compliance
Lockout/tagout procedures
Work permit procedures
Process equipment fundamentals
Piping and instrumentation diagram reading
Inventory control
Warehouse operations
Data collection
Timeline
Package Center Supervisor
UPS
03.2014 - CurrentRead More
Warehouse Supervisor
Fincantieri Marine Systems
01.2009 - 11.2013Read More
Del Mar College
Associate of Applied Science from Process Technology
Read More