Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elissa Rivera

Alvin

Summary

Versatile professional with a strong background in customer service and behavior intervention. Proven ability to manage client interactions effectively while collaborating with teams to enhance service quality. Committed to utilizing expertise to boost client satisfaction and drive positive outcomes.

Overview

3
3
years of professional experience

Work History

Registered Behavior Technician

Action Behavior Centers
La Marque
12.2025 - 04.2026
  • Conducted data collection and analysis for behavior tracking initiatives.
  • Implemented individualized behavior intervention plans to enhance client outcomes.
  • Reported observations of client behavior to supervisors for informed decision-making.
  • Supported clients in developing essential social and communication skills.
  • Facilitated social skills groups aimed at children with autism spectrum disorders.

E-Commerce Personal Shopper

HEB Grocery Store
Houston
01.2024 - 11.2025
  • Curated personalized grocery lists aligned with customer preferences and dietary needs.
  • Managed order fulfillment processes to sustain high service efficiency.
  • Resolved customer inquiries about product substitutions and delivery timelines.
  • Collaborated with store teams to guarantee product availability and quality.

Crew Member

Wendys Restaurant
Pearland
08.2023 - 01.2024
  • Provided outstanding customer service in fast-paced restaurant environments, enhancing guest satisfaction.
  • Executed accurate cash register transactions while maintaining responsibility.
  • Executed opening and closing procedures, ensuring workstation readiness, cleanliness, and adequate supply levels.
  • Prepared food items while adhering to safety and quality standards.
  • Operated kitchen equipment with efficiency and adherence to safety protocols.

Education

Bachelor of Science - Behavioral Sciences

University of Houston
Houston, TX
05-2027

Associate of Applied Science - Psychology

San Jacinto College
Pasadena, TX
12-2024

Skills

  • Data analysis
  • Behavior intervention strategies
  • Client communication
  • Social skills development
  • Customer service
  • Social skills facilitation
  • Order fulfillment

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Registered Behavior Technician

Action Behavior Centers
12.2025 - 04.2026

E-Commerce Personal Shopper

HEB Grocery Store
01.2024 - 11.2025

Crew Member

Wendys Restaurant
08.2023 - 01.2024

Bachelor of Science - Behavioral Sciences

University of Houston

Associate of Applied Science - Psychology

San Jacinto College
Elissa Rivera