Elissa Williams
PA
Summary
Versatile and results-oriented professional with experience at Pella Window & Door, adept in machinery setup and preventive maintenance. Excelled in customer service and teamwork, significantly enhancing team performance and production goals. Demonstrated exceptional problem-solving and multi-tasking strengths, ensuring high-quality outcomes and efficient project completion. Diligent worker with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
6
6
years of professional experience
Work History
Saw Operator
Pella Window & Door
08.2022 - Current
- Set up and calibrated machinery to meet specific production requirements.
- Monitored and inspected sawing machine operations to detect any malfunctions.
- Contributed to quality control efforts by inspecting finished products for accuracy and adherence to project specifications.
- Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
- Completed projects within given deadlines, managing time effectively across multiple tasks.
- Collaborated with colleagues to optimize team performance and achieve production goals.
- Minimized waste materials by accurately measuring and cutting required parts for each project.
- Upheld high levels of product quality through adherence to established company specifications and guidelines.
Server
JnJ's Asian Fusion Restaurant
03.2021 - 07.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Associate
Kennies Market
02.2019 - 01.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Ice Cream Server
Sunset Ice Cream
08.2018 - 09.2019
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Kept tidy and organized area to comply with cleanliness standards.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted incoming customers and provided reliable, friendly customer service.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Processed sales transactions for cash, debit, and credit purchases.
- Notified supervisor and peers of low product inventory and customer complaints.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Assisted with merchandising efforts by stocking shelves and arranging displays for optimal visual appeal.
- Utilized proper portion control to determine customers receive correct portion size.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Established a rapport with regular customers, fostering a sense of community and loyalty to the establishment.
Education
High School Diploma -
Gettysburg Area High School
Gettysburg, PA08-2018
Skills
- Preventive machine maintenance
- Machinery setup
- Raw Materials Handling
- Equipment Maintenance
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
Accomplishments
Used my background in Photography/Photoshop knowledge to help enhance the stores new (at the time) online ordering system. Took pictures for several store items and edited them for the website to make it look more professional. As well as edited descriptions for the system and overall had a big hand in optimizing it.
Timeline
Saw Operator
Pella Window & Door
08.2022 - Current
Server
JnJ's Asian Fusion Restaurant
03.2021 - 07.2022
Sales Associate
Kennies Market
02.2019 - 01.2021
Ice Cream Server
Sunset Ice Cream
08.2018 - 09.2019
High School Diploma -
Gettysburg Area High School
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