Elissa Maria Gonzalez
Fort Myers,FL
Summary
- Dynamic sales professional with experience at Audi & Mercedes Benz Of Smithtown, skilled in strategic planning and customer service representation. Proven ability to enhance customer satisfaction and streamline operations, resulting in improved appointment scheduling and reduced wait times. Adept at utilizing Google Drive for efficient documentation and communication. Analytical problem-solver withtalents for team building, leading and motivating, as well asexcellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impactcompany success. Dedicated to applying training, monitoringand morale-building abilities to enhance employeeengagement and boost performance.
Overview
6
6
years of professional experience
Work History
Sales Trainee
Audi Of Smithtown
Smithtown, NY
07.2022 - 11.2022
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
Sales Receptionist & Service Cashier
Mercedes Benz Of Smithtown
Smithtown, NY
01.2022 - 07.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints
Brand Ambassador
Ralph Lauren
Riverhead
02.2020 - 10.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand
- Engaged, and educated customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers
Receptionist
King O’Rourke Cadillac
Smithtown, NY
11.2023 - 03.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints
Sales Associate
A to Z Liquors
Estero, FL
09.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience, specializing in top shelf bourbon & Liqours
- Maintained organized inventory, ensuring accurate stock levels and product availability.
- Processed transactions efficiently using point-of-sale system, minimizing checkout times.
Education
Diploma -
Comsewogue High School
Port Jefferson Station, NY06.2021
Skills
- Sales Strategies
- Strategic Planning
- Google Drive
- Time Management
- Goals and Performance
- Customer service representation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
Sales Associate
A to Z Liquors
09.2025 - Current
Receptionist
King O’Rourke Cadillac
11.2023 - 03.2024
Sales Trainee
Audi Of Smithtown
07.2022 - 11.2022
Sales Receptionist & Service Cashier
Mercedes Benz Of Smithtown
01.2022 - 07.2022
Brand Ambassador
Ralph Lauren
02.2020 - 10.2021
Diploma -
Comsewogue High School