Elissia Powaukee
Lapwai,ID
Summary
Proven achiever with a strong background in food and beverage service and administration at Clearwater River Casino. Excelled in customer service management and office administration, enhancing operational efficiency and employee satisfaction. Skilled in multitasking and organization, consistently delivering high-quality service and support. Demonstrated ability to manage confidential records and streamline office procedures, achieving significant improvements in workflow and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Food and Beverage Administration Coordinator
Clearwater River Casino
04.2022 - 01.2024
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
- Optimized office workflow by maintaining up-to-date procedural documentation for reference by all staff members.
- Managed confidential employee records, ensuring privacy and compliance with company policies and legal regulations.
Bartender
Redwolf Golf Club
10.2017 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Food and Beverage Server
Clearwater River Casino
09.2017 - 04.2022
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Demonstrated success in maintaining high level of customer satisfaction.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
Education
Diploma -
Lapwai High
Lapwai, ID05.2004
Skills
- Report Generation
- Meeting facilitation
- Office Administration
- Document Control
- Data Entry
- Office inventory management
- Staff scheduling procedures
- Event Planning
- Vendor Management
- Multitasking and Organization
- Customer Service Management
Timeline
Food and Beverage Administration Coordinator
Clearwater River Casino
04.2022 - 01.2024
Bartender
Redwolf Golf Club
10.2017 - 10.2022
Food and Beverage Server
Clearwater River Casino
09.2017 - 04.2022
Diploma -
Lapwai High
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