Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Elissyana Figueroa

BAC TRANSPORTATIOM
GRETNA,LA
2
Languages
5
years of professional experience

Adaptable professional with a background in dispatch and customer service. Skilled in service coordination, updating logs, and maintaining clear communication with drivers, coworkers, and customers. Focused on reliable support, accurate records, and timely delivery updates.

Work History

Dispatcher

4 Years 3 Months
BAC TRANSPORTATIOM | 07.2022 - Current
  • Coordinated daily dispatch schedules to align drivers, routes, and delivery priorities
  • Monitored shipment status and updated customers on delays, reroutes, and arrival times
  • Maintained accurate records for dispatch logs, shipment tracking, and driver communication
  • Reviewed transport details for compliance with safety procedures and delivery standards
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Sales Associate

6 Months
Old Navy | 10.2021 - 04.2022
  • Processed transactions accurately at register while delivering friendly, efficient checkout service.
  • Assisted customers with fitting room support, product questions, and purchase decisions.
  • Replenished merchandise and maintained organized displays to support smooth store operations.
  • Folded, sized, and sorted apparel to keep sales floor presentation consistent.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma

Martin Luther King Jr Technical Hish School | Anchorage, AK | 05.2023

Skills

Dispatch software
Log tracking
Incident reporting
Time management
Customer service
Service coordination
Customer relations
Multitasking
Decision-making
Active listening
Relationship building

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Dispatcher

BAC TRANSPORTATIOM
07.2022 - CurrentRead More

Sales Associate

Old Navy
10.2021 - 04.2022Read More

Martin Luther King Jr Technical Hish School

High School Diploma
Read More
Elissyana Figueroa