Elitza P. Harrington
Las Vegas
Summary
Health care professional with extensive experience in patient care and customer service. Proficient in hospital environments, medical terminology, and effective communication. Demonstrates critical thinking and adaptability to meet evolving needs while ensuring high levels of customer satisfaction. Recognized for reliability and a proactive approach to achieving organizational objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
TMS Technician
Telemind Psychiatric Clinic
Las Vegas
09.2024 - Current
- Fostered collaborative team environment by working with colleagues on treatment plans and patient care.
- Elevated patient satisfaction through comprehensive explanations of Transcranial Magnetic Stimulation procedures and side effects.
- Streamlined appointment scheduling by coordinating with office administrators and healthcare teams.
- Trained new technicians in proper TMS device usage, ensuring high-quality care delivery.
- Ensured patient comfort during TMS sessions by addressing concerns prior to treatment.
- Demonstrated empathy towards patients facing mental health challenges while administering treatments.
- Administered safe and effective TMS treatments according to established protocols, enhancing patient outcomes.
- Maintained accurate treatment session records for future reference and research purposes.
CNA/Nursing Department
Advanced Healthcare of Las Vegas/Agency PRN
Las Vegas
01.2018 - 09.2024
- Delivered skilled nursing care in collaboration with Registered Nurse and medical providers.
- Maintained accurate patient charts, documenting significant changes for better treatment outcomes.
- Monitored patient vitals, including temperature, blood pressure, and pulse, to ensure safety.
- Facilitated daily living activities, promoting patient independence and dignity.
- Supported various administrative tasks to enhance nursing department operations.
- Gained experience across critical care IMC, ICU, rehabilitation, and psychiatric settings.
Per Diem Patient Sitter/Nursing Administration
Valley Health System
Las Vegas
02.2017 - 01.2018
- Ensured patient safety through vigilant one-on-one observation during legal holds.
- Transported patients across hospital departments and reported changes in condition to healthcare professionals.
- Reduced falls risk by providing consistent supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly notifying medical personnel of any patient condition changes.
- Maintained familiarity with protocols and practices within acute hospital settings.
Telephone Customer Experience Agent
Advance Auto Parts
Las Vegas
01.2014 - 06.2015
- Exhibited comprehensive product knowledge and exceptional customer service in diagnostics technology sales.
- Utilized telephone, online chat, and email platforms to provide outstanding service.
- Trained new customer service agents on policies and procedures to enhance customer interactions.
- Executed cross-sales of marketing and shop management systems to maximize revenue.
- Created engaging software presentations to facilitate client understanding.
- Cultivated new business relationships, demonstrating strong closing abilities.
- Developed strategies to improve customer satisfaction and loyalty.
Medical Collector II
USCB America
Henderson
12.2011 - 12.2013
- Executed outbound collection calls for major hospitals, enhancing recovery rates.
- Explained insurance benefits and structured financial responsibility payment plans for clients.
- Facilitated effective communication with healthcare providers to resolve outstanding accounts.
- Achieved significant improvements in account receivables through targeted outreach strategies.
Education
Bachelor’s - Allied Health Science, Comprehensive Imaging, X-ray
University of Nevada, Las Vegas
Las Vegas, NV12-2020
Certificate - Certified Nursing Assistant
College of Southern Nevada
Las Vegas, NV01.2017
General education - Social studies, Humanities
University of Hawaii at Manoa
01.2005
Associate of Arts - Graphic And Digital Design
University of Indianapolis
Indianapolis, Indiana01.2003
Skills
Maintenance of sterile environments
- Management of clinical data systems
- Strategies for disease prevention and health promotion
- Education and support for patients and families
- Services related to patient care and support
- disorder treatment in psychiatry
- equipment operation in medical settings
- development and use of medical software
- glossary of medical terms and definitions
- diagnostic imaging techniques in medicine
- guidelines for HIPAA compliance
- effective decision-making processes
- evaluation through critical thinking skills
- effective infection control measures
- group collaboration and teamwork skills
- detailed patient assessments and evaluations
- effective verbal communication skills
- development programs for staff training collaborative efforts in healthcare settings
- documentation standards for clinical practice strategies for treatment planning certification in CPR/AED
Certification
- CPR/AED Certification
- Certified Nursing Assistant Nevada State Board of Nursing 2018
Languages
English
Full Professional
Bulgarian
Native/ Bilingual
Affiliations
Traveled to different countries, passionate about outdoors and hiking activities, volunteered at church and environment protection.
Languages
English and Bulgarian
References
References available upon request.
Timeline
TMS Technician
Telemind Psychiatric Clinic
09.2024 - Current
CNA/Nursing Department
Advanced Healthcare of Las Vegas/Agency PRN
01.2018 - 09.2024
Per Diem Patient Sitter/Nursing Administration
Valley Health System
02.2017 - 01.2018
Telephone Customer Experience Agent
Advance Auto Parts
01.2014 - 06.2015
Medical Collector II
USCB America
12.2011 - 12.2013
Bachelor’s - Allied Health Science, Comprehensive Imaging, X-ray
University of Nevada, Las Vegas
Certificate - Certified Nursing Assistant
College of Southern Nevada
General education - Social studies, Humanities
University of Hawaii at Manoa
Associate of Arts - Graphic And Digital Design
University of Indianapolis
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