Eliud Casillas
El Centro,United States
Summary
Results-driven professional with a proven track record of providing customers tailored solutions to meet their unique needs. Skilled in establishing and nurturing relationships, ensuring customer satisfaction through the delivery of high-quality service. Known for agility and adaptability, with exceptional communication and customer service skills that enable effective problem-solving and resolution.
Overview
4
4
years of professional experience
Work History
Life Insurance Agent
American Income Life
03.2024 - 06.2024
- Maintained high standards of customer service by building relationships with clients.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Increased sales of life insurance products through tactical customer outreach.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Promoted products and services using upselling and other sales strategies.
Internet Sales Manager
Huntington Beach CDJR
05.2022 - 09.2022
- Responded to internet inquiries and phone calls in timely matter.
- Provided superior and individualized customer service.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Sales & Leasing Consultant
Claremont Toyota
06.2020 - 01.2022
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
High School Diploma in General Education -
Central Union High School
El Centro, CA06.2011
Skills
- Negotiation Tactics
- Active Listening
- Upselling strategies
- Product Knowledge
- Relationship Building
- Streamlining processes
- Referral management
- Client Service
- Client Relationship Management
- Continuing education
- Strong interpersonal skills
- Performance Tracking
Roles And Responsibilities
- Clarify customer needs and offer personalized product suggestions
- Address and resolve escalated customer questions and complaints
- Gained strong foundation in client relations
- Demonstrated new and improved product features to customers
- Developed and maintained relationships with clients to increase repeat traffic and referrals
- Conducted thorough market research to identify potential customers and determine competitive pricing
- Handled customer inquiries, provided quotes, and responded to customer complaints
- Negotiated and closed complex sales and leasing contracts
- Managed the post-closing process, including preparing documents, processing payments, and ensuring customer satisfaction
- Developed and implemented successful online sales strategies to maximize customer satisfaction and profit
- Analyzed customer data to identify trends and opportunities for increased sales
- Monitored and updated daily sales reports and tracked performance of team
- Responded to customer inquiries and complaints in a timely and professional manner
Languages
Spanish
Native or Bilingual
Timeline
Life Insurance Agent
American Income Life
03.2024 - 06.2024
Internet Sales Manager
Huntington Beach CDJR
05.2022 - 09.2022
Sales & Leasing Consultant
Claremont Toyota
06.2020 - 01.2022
High School Diploma in General Education -
Central Union High School
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