Elixandra Ortiz
Bronx,NY
Summary
Accomplished Manager on Duty experienced in staff training, operational standards, and customer service. Enhanced safety and cleanliness through effective delegation and leadership, driving team performance and business growth. Developed behavior intervention plans for children with developmental challenges, ensuring high levels of safety and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Behavior Technician
Kids First Service
10.2025 - Current
- Implemented individualized behavior intervention plans for children with developmental challenges.
- Monitored and documented daily progress in behavior management strategies to track effectiveness and inform interventions.
- Collected and analyzed data on behavior patterns to guide timely treatment adjustments.
- Collaborated with families to enhance communication and support behavioral goals.
- Maintained a safe, supportive environment for children during therapy sessions.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
Manager on Duty
Chipotle
09.2019 - 09.2025
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Resolved employee-related issues to enhance performance, conduct, and attendance reliability.
- Resolved customer complaints in a professional manner.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Trained and mentored new team members on company policies and procedures.
- Provided guidance and support to team members when needed.
- Developed strategies to increase customer satisfaction ratings.
- Formulated strategies that elevated customer satisfaction ratings.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created schedules for staff members according to business needs.
- Maintained inventory levels by ordering supplies.
- Designed staff schedules aligned with business needs.
Daycare Assistant
Little Dreamers Daycare
06.2018 - 06.2019
- Maintained clean, neat, and hazard-free areas to ensure safety for children and staff.
- Assisted in creating a safe and healthy environment by ensuring cleanliness and supervising children.
- Provided lunchtime assistance by monitoring children, facilitating eating, and serving food.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Education
High School Diploma -
Comprehensive Model School Project
1501 Jerome AveSkills
- Behavioral intervention
- Data collection
- Crisis intervention
- Behavioral support
- Report writing
- Staff training
- Customer service focus
- Team collaboration
- Problem solving
- Skill development
- Multitasking and organization
- Communication
- Relationship management
Languages
Spanish
Timeline
Behavior Technician
Kids First Service
10.2025 - Current
Manager on Duty
Chipotle
09.2019 - 09.2025
Daycare Assistant
Little Dreamers Daycare
06.2018 - 06.2019
High School Diploma -
Comprehensive Model School Project