Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Eliyana Diaz

Eglin,FL

Summary

My dynamic customer service professional with experience at Target, excelling in guest relations and stress tolerance. My proven ability to multitask effectively in fast-paced environments, ensuring timely and accurate service. Strong communication skills and empathy foster positive interactions, enhancing customer satisfaction and loyalty. Committed to delivering exceptional experiences while maintaining a professional demeanor.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
12.2024 - Current
  • This is my current job and what I do is customer service as well as cashier when needed or if I’m scheduled there. I do 4 jobs basically which those jobs are cashiering, returns, drive ups, answering phone calls. All usually by myself since I work in the mornings so I say I am pretty good at multitasking because this job has taught me just exactly that. It’s very fast paced! Returns are simple most of the time but it can get very complicated real fast depending on the situation and person. I’ve had a few and I can handle the heat when needed in a professional manner. It’s taught me to be calm and understand the person. I do drive ups which is taking out the groceries or items to the cars, it can be a lot and it’s very active but I love that it keeps me moving. Answering the phone is pretty simple but also has its ups and downs to it, it comes down to the tone of how you talk to a guest. All to say I enjoy but I’m looking for something different

Apparel Associate

Walmart
06.2023 - 04.2024
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
  • Displayed and organized products in store to help customers locate products easily.

Curbside Shopper

HEB Grocery Store
10.2022 - 06.2023
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Made sure to bring out the customers groceries on time and safely, which included making sure the products were good.
  • Using teamwork with my coworkers, a lot of communication skills went into this job I know it may not seem like it but it was not only to each other but the customers as well. It was my first job and it taught me so much, working with people and customers, speaking up and very active.

Education

High School Diploma -

Ball High School
Galveston, TX
05.2023

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations

Accomplishments

  • I’ve accomplished a high school diploma that was a huge thing for me because I didn’t know if I was going to, I didn’t have the confidence but I really focused and did my best.
  • I was in dance, for my high school. Well it was drill team but not like the flags or anything we did dance and football, basketball, games. It was so much fun and I felt like I accomplished so much by doing that, making new friends, or even us winning competitions, going to Disney and performing, going out of my comfort zone

Languages

English
Full Professional

Timeline

Guest Advocate

Target
12.2024 - Current

Apparel Associate

Walmart
06.2023 - 04.2024

Curbside Shopper

HEB Grocery Store
10.2022 - 06.2023

High School Diploma -

Ball High School

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Eliyana Diaz