Summary
Overview
Work History
Education
Skills
Timeline
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Eliza Asay

Springville,Utah

Summary

Whether it's tackling a new challenge or assisting a difficult patient, I'm all in. I believe in doing things the right way, with integrity and a genuine commitment to making a positive impact. Let's chat more about how I can bring my blend of skills and personality to your team!

Overview

4
4
years of professional experience

Work History

Direct Care Staff Member

Medallion Supported Living
Lehi, UT
02.2024 - Current
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.

PAYMENT COMPLIANCE AGENT (PCI)

Vivint
Provo, UT
01.2021 - 02.2024
  • Ensure Adherence to PCI Standards: Implement and oversee compliance strategies to ensure that all processes and transactions adhere strictly to Payment Card Industry (PCI) standards, fostering a secure environment for every customer's financial data
  • Problem Solving: Resolve problems and assist co-workers to ensure a smooth and hassle-free experience for both customers as well as other representatives
  • Leadership: Provided training, guidance, and support for staff regarding compliance issues
  • Teamwork: Collaborated with cross-functional teams to develop strategies for improving each step of the process.

CUSTOMER EXPERIENCE COORDINATOR

Blue Raven Solar
06.2020 - 01.2021
  • Responsible: Managed up to 70 escalated accounts at a time to ensure the success of each installment and found a resolution to any problem that came up
  • Organized: Oversaw signings of each amendment to contracts anytime there was a change to the initial plan
  • High-productivity: Provided exceptional customer service in a fast-paced environment by responding promptly to inquiries and resolving issues quickly
  • Team player: Collaborated cross-functionally with other departments such as sales, operations, design to resolve customer issues in a timely manner.

Education

ASSOCIATE IN APPLIED SCIENCE (A.S.) IN RADIOGRAPHY -

Utah Valley University
Orem, UT
12.2025

Skills

  • Compassionate Care
  • Commitment to Ethical Practices
  • Technological Proficiency
  • Attention to Detail
  • Adaptable
  • Communication Skills

Timeline

Direct Care Staff Member

Medallion Supported Living
02.2024 - Current

PAYMENT COMPLIANCE AGENT (PCI)

Vivint
01.2021 - 02.2024

CUSTOMER EXPERIENCE COORDINATOR

Blue Raven Solar
06.2020 - 01.2021

ASSOCIATE IN APPLIED SCIENCE (A.S.) IN RADIOGRAPHY -

Utah Valley University

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Eliza Asay