Eliza Broderick
Lehi
Summary
Hardworking front desk staff member and manager-in-training with a strong background in leadership, bright smile and cheerful attitude. Dedicated to assisting customers and ensuring a streamlined but kind environment for both patrons and fellow staff members through clear communication and efficient service.
Overview
4
4
years of professional experience
Work History
Front Desk Staff Member
Lehi City
Lehi, UT
01.2026 - Current
- Maintained accurate records of visitor logs and service requests for operational efficiency during peak hours.
- Answered customer telephone calls promptly, appropriately, and clearly.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes with many different processes
- Ensured security protocols were followed when handling sensitive information such as credit card data or personal identification details.
- Provided exceptional customer service through attentive listening and clear communication with guests.
Shift Supervisor
Quench It
Lehi, UT
11.2022 - 08.2025
- Supervised customer service team, ensuring adherence to franchise specific policies and procedures.
- Trained new employees on customer service protocols and best practices without provided training structure.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels while working to maintain reviews.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Maintained relationships between upper management and entry level employees through clear communication and timely requests.
Food Service Team Member
Lagoon
Farmington, UT
05.2022 - 11.2022
- Provided exceptional individualized customer service in fast-paced food service environment.
- Assisted with food preparation and assembly, ensuring quality and presentation, according to the highly specific standards required of me at this job
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations for long hours.
- Collaborated with team members to streamline service processes during peak hours.
- Greeted hundreds of customers at the counter to fulfill requests and answer questions as best I could, while still maintaining a steady flow to allow for fast paced food handling.
Education
High School Diploma -
Opened / Thomas Nelson Leadership Academy
Lehi05-2025
Skills
- Customer engagement
- Time management
- Team player attitude
- Strong organization
- Customer service expertise
- Team collaboration
- Good communication skills
- Accustomed to long work hours
Accomplishments
Took first place in a customer service competition held by Quench It through personal interactions and dedicated service in every single customer interaction.
Languages
Spanish
Limited Working
Timeline
Front Desk Staff Member
Lehi City
01.2026 - Current
Shift Supervisor
Quench It
11.2022 - 08.2025
Food Service Team Member
Lagoon
05.2022 - 11.2022
High School Diploma -
Opened / Thomas Nelson Leadership Academy