Keira McClure
Dallas Performance Systems
Dallas,Texas
1
Certification
4
years of professional experience
Detail-oriented Front Desk Professional with robust guest service and scheduling skills. Manages reception operations effectively in fast-paced environments, ensuring organized workflows and clear communication. Committed to maintaining accurate records and efficient scheduling while delivering exceptional service. Excels in collaborative settings and adapts to changing conditions to achieve results.
Work History
Front Desk Staff Member
1 Year 2 Months- Greeted visitors and directed them to batting cages, workout classes, and personal training sessions.
- Greeted visitors and directed them to appropriate departments with professionalism.
- Scheduled appointments and batting cage rentals, updated calendars, and supported daily office coordination.
- Verified visitor information and maintained accurate sign-in records for office security.
- Organized front desk paperwork and kept reception area clean, stocked, and presentable.
- Coordinated with internal teams to resolve scheduling and reception-related issues efficiently.
- Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guestss and athletes.
- Increased customer loyalty by addressing concerns promptly and professionally.
- Contributed to team morale through effective collaboration techniques that fostered a positive work environment for all front desk staff members.
- Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.
- Maintained a clean and welcoming lobby area, gym, batting cages, and bathrooms, contributing to a positive first impression for visitors.
Ice Cream Server
8 Months- Scooped ice cream with consistent portions, maintaining product presentation and quality standards.
- Recommended flavors, cones, and toppings based on customer preferences and menu knowledge.
- Operated POS system to process orders, payments, and cashier transactions accurately.
- Restocked ice cream, mix-ins, and serving supplies to support uninterrupted service.
- Maintained clean, sanitary serving area by wiping counters, sanitizing tools, and following food safety practices.
- Made waffle cones, hot chocolate, and served ice cream and cookies according to shop recipes and customer requests.
- Resolved customer questions quickly while delivering friendly, efficient counter service.
- Supported closing duties by organizing supplies, cleaning equipment, and resetting service stations.
- Greeted incoming customers and provided reliable, friendly customer service.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
Bachelor of Arts - Communications And Business
- Major in Communications.
- Minor in Business.
High School Diploma
- 4.0 GPA
- Completed AP course in AP/Advanced World History.
- Completed AP course in AP Biology.
- Completed AP course in AP Psychology.
- National English Honors Society Member.
- National Honors Society Member.
- Best Buddies Club Member.
- Student Ambassador.
- Extracurricular Activities: Volleyball.
Skills
Front desk management
Organizational skills
Customer service expertise
Problem-solving
Active listening
Customer engagement
Microsoft office
Time management
Hospitality services
Team collaboration
Team building
Listening skills
Documentation
Certification
- Microsoft Office Specialist: Excel Associate
Interests
Avid Reader
Rock Climbing
Cooking
Baking
Music
Gym Workouts
Drawing
Timeline
Front Desk Staff Member
Dallas Performance Systems
06.2025 - 08.2026Read More
Ice Cream Server
Parlor's Ice Creams
06.2022 - 02.2023Read More
Texas Christian University
Bachelor of Arts from Communications And Business
Read More
Bishop Lynch High School
High School Diploma
Read More