Eliza Butler
Panama City Beach,FL
Summary
Highly experienced, motivated Sales Associate and Customer Service Agent successful at multi-tasking, balancing customer needs and making new sales. Gifted at working with all types of personalities, building loyalty and long-term relationships with customers while consistently reaching sales targets. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Princeton Mortgage
06.2022 - 05.2024
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction and retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Attended meetings via zoom to learn latest developments and brainstorm new sales strategies.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Cruise Specialist, Part-Time
Norwegian Cruise Line
04.2021 - 05.2022
- Conducted thorough research on cruise destinations and itineraries to provide accurate information and recommendations to clients.
- Streamlined booking processes for improved efficiency and increased sales revenue.
- Helped clients navigate travel insurance, ensuring they had the appropriate coverage for their specific needs and circumstances.
- Provided ongoing support throughout the entire booking process, from initial inquiry through post-trip follow-up communication.
- Exceeded personal sales targets consistently by effectively matching clients with suitable cruise options.
- Organized group bookings, managing logistics and coordinating with multiple parties for seamless travel arrangements.
- Maintained detailed records of client interactions, ensuring all relevant information was easily accessible for future reference or follow-up inquiries.
Real Estate Sales Associate
Fusilier Realty Group
04.2014 - 05.2022
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Communicated with clients to understand property needs and preferences.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Prepared comprehensive comparative market analyses for clients, helping them make informed decisions about their property''s value.
- Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Guided clients through due diligence periods by addressing concerns promptly and efficiently resolving any issues that arose during negotiations or inspections.
- Generated leads for sales and rental properties through cold calls and referrals.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue (12-18 properties per 12 month period).
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Maintained connections with clients to encourage repeat business and referrals.
Education
Associate of Arts - Urban Studies
University of The District of Columbia
Washington, DC08.1997
Skills
- Exceptional Customer Service
- Technical Skills (Slack, Zoom, Google Hangouts)
- Email, instant messaging, video conferencing
- CRM proficiency
- Consultative Sales Approach
- Cold calling expertise
- Lead Qualification
- Email and Phone Etiquette
- Attention to Detail
- Time management
- Strong work ethic
- Organization
- Self-starter
- Independent problem solver
- Reliable
- Prospect Follow-Up
Certification
- Licensed Broker Associate/Realtor
- Licensed Mortgage Loan Originator
- Certified Notary Republic
Languages
English
Full Professional
Timeline
Inside Sales Representative
Princeton Mortgage
06.2022 - 05.2024
Cruise Specialist, Part-Time
Norwegian Cruise Line
04.2021 - 05.2022
Real Estate Sales Associate
Fusilier Realty Group
04.2014 - 05.2022
Associate of Arts - Urban Studies
University of The District of Columbia
- Licensed Broker Associate/Realtor
- Licensed Mortgage Loan Originator
- Certified Notary Republic
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