Jennifer Diaz Pellot
Eastampton,NJ
Summary
Notary Public
Mortgage Industry Professional
Training & Leading
Overview
29
29
years of professional experience
1
1
Certification
Work History
Underwriting Escalations Team Lead
Princeton Mortgage
Princeton, NJ
10.2021 - 04.2022
- Managed 35 customer emails per day requesting guideline clarification
- Managed up to 5 underwriting exception requests per day
- Coached 10 team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members, account executives and wholesale brokers to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Used critical thinking to break down problems, evaluate solutions and make decisions
National Underwriting Analyst
Plaza Home Mortgage
San Diego, CA
11.2020 - 10.2021
- Created and facilitated Underwriting training.
- Served 3 bank branches, wholesale brokers, and internal staff by offering alternative options and explaining credit decisions.
- Monitored underwriting team of 15 performance and provided mentoring to achieve personal and department production goals.
- Review Conventional, FHA and VA mortgages and defended lenders from FNMA, FHLMC and MI claims.
- Demonstrated respect, friendliness and willingness to help wherever needed
Team Lead I
Tractor Supply Company
Bordentown, NJ
04.2020 - 11.2020
- Participated in cross-functional team-building activities.
- Managed schedules accepted time off requests and found coverage for short shifts for team of 8.
- Cash Register Till management, safe balance, and bank deposits
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Decorating Instructor/Production
Sugarplum Studio
Cherry Hill, NJ
02.2019 - 03.2020
- Conducted 3-5 training classes per weekend
- Hosted parties for various occasions
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Followed daily opening and closing procedures of brick-and-mortar bakery location.
- Operated cash register and handled cash, credit card and check transactions.
Agency Underwriter III
NewRez
Fort Washington, PA
07.2018 - 12.2018
- Mentored new underwriters.
- Specialized in Non-Qualified Mortgage reviews of up to 8 per day
- Determined and documented loan conditions and communicated requirements and decisions.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
Supervisor/Processor/Underwriter
PHH Mortgage
Mount Laurel, NJ
03.1992 - 09.2017
- Management for team of 10 underwriters.
- Implemented process improvements.
- Performed QC review of loan submissions.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Provided quick turnaround times to maintain fast-past schedule.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering Conventional, FHA, and VA loans.
- Evaluated approvals against established bank and government lending standards.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
Shift Lead
Walgreens
Mt. Laurel, New Jersey
10.2022 - Current
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
Rowan College of Burlington County
06.2024
Skills
- Excellent interpersonal and coaching skills
- Exceptional communication skills
- Organized, highly motivated, and detail-oriented
- Relationship building
Certification
Notary Public
FHA DE Certification
VA LAPP / SAR
Servsafe Manager Certification
Timeline
Shift Lead
Walgreens
10.2022 - Current
Underwriting Escalations Team Lead
Princeton Mortgage
10.2021 - 04.2022
National Underwriting Analyst
Plaza Home Mortgage
11.2020 - 10.2021
Team Lead I
Tractor Supply Company
04.2020 - 11.2020
Decorating Instructor/Production
Sugarplum Studio
02.2019 - 03.2020
Agency Underwriter III
NewRez
07.2018 - 12.2018
Supervisor/Processor/Underwriter
PHH Mortgage
03.1992 - 09.2017
High School Diploma -
Rowan College of Burlington County
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