Eliza Figueroa
Highlands
Summary
Dynamic professional with extensive experience in employee training and customer service at Saltgrass Steakhouse. Proven ability to enhance team performance through innovative training strategies and effective collaboration. Skilled in data analysis and project management, consistently delivering results that improve operational efficiency and foster a positive learning environment.
Overview
2026
2026
years of professional experience
Work History
Server Trainer
Saltgrass Steakhouse, Landry's
Baytown
11.2022 - Current
- Coached staff members on best practices for optimizing server performance levels.
- Developed and presented comprehensive training materials on server setup and configuration.
- Mentored new instructors on proper delivery techniques for various types of training activities.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Ensured all safety protocols were followed while using equipment during demonstrations.
- Encouraged team collaboration among participants throughout the course duration.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
Dental Office Cleaner
Naturally Bright
Atascocita
04.2020 - 05.2020
- Cleaned dental chairs after being used.
- Transported waste materials to designated collection points.
- Swept the facility
Rotaract Treasurer
Volunteer Work
- Provided support during the annual budgeting process by gathering data from various departments.
- I volunteered in Costa Rica, helped repair a low-income elementary school's playground, dug out the weeds, and put up new soccer fences. The Rotaract club and I raised money when we came back home to get the kids new playground equipment. Also, we brought and played educational games with the kids.
- I volunteered at the Ronald McDonald House in San Antonio and made the families a meal.
- I volunteered at a women's shelter and helped entertain the kids with games and prizes and for the mothers, too.
- I volunteered in Arkansas at Magazine Mountain and helped repair a trail to make it more accessible for people to hike.
- I've volunteered and have done numerous food distributions in Baytown, Texas.
- I helped host and assist a Night to Shine event, which was a prom specifically for students with learning disabilities.
Education
Business And Science Administration -
Lee College
Baytown, TX05-2025
High School Diploma -
Goose Creek Memorial High School
Baytown, TX06-2021
Skills
- Data analysis
- Financial reporting
- Customer service
- Project management
- Team collaboration
- Employee training
- Training expertise
- Effective customer upselling
- Problem solving
Languages
Spanish
Native/ Bilingual
Accomplishments
- Over 90 hours in volunteer work.
Affiliations
- Volunteering
- Traveling
- Hiking
- Continuous Learning
References
References available upon request.
Timeline
Server Trainer
Saltgrass Steakhouse, Landry's
11.2022 - Current
Dental Office Cleaner
Naturally Bright
04.2020 - 05.2020
Rotaract Treasurer
Volunteer Work
Business And Science Administration -
Lee College
High School Diploma -
Goose Creek Memorial High School
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