Victoria Garcia
Alvin,TX
Summary
I am a fresh postgraduate from Texas State University where I earned my Bachelor's degree in marketing. I maintained a full-time job at a local restaurant for the entirety of my collegiate career. I am extremely number-oriented, leading me to very quickly fall in love with marketing research databases. I strive to ultimately use statistical and data analytics in any way I can to contribute to the world of marketing.
Overview
8
8
years of professional experience
Work History
Server Trainer
Willie's Grill & Icehouse
08.2021 - 08.2024
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Efficiently executed multiple tasks simultaneously in stressful environments
- Facilitated in-person learning sessions
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers
- Analyzed and evaluated training effectiveness and program outcomes
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Nanny
Elizabeth Nelson
08.2019 - 07.2021
- Supervised children engaged in physical activity, learning and social skills with peers
- Transported children to and from school, medical appointments and extra-curricular activities
- Assisted children with homework assignments and special projects across different subjects.
Lifeguard
Bob S. Owen Pool
05.2020 - 08.2020
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards
- Shared tips with patrons on swimming techniques and strength training
- Detailed safety rules and procedures regarding activities to customers and guests
- Earned Water Safety Instructor certification.
Intern
Living Stones Christian Church
05.2016 - 08.2018
- Facilitated group counseling sessions to support and encourage camper growth
- Supervised groups of children during social activities
- Cleaned, cooked, organized in any department needed in overall camp activities.
Education
BBA - Marketing
Texas State University
San Marcos, TX08.2024
Associate of Arts - General Studies
Alvin Community College
Alvin, TX08.2021
Skills
- Customer Service
- Training Expertise
- Team-Building Activities
- Upselling strategies
- Data Analysis
- Excel Functions
- Data formatting
- Marketing databases
- Competitor Analysis
- Interpersonal communication skills
- Product and service knowledge
- Strategic Planning
- Customer Needs Assessment
Timeline
Server Trainer
Willie's Grill & Icehouse
08.2021 - 08.2024
Lifeguard
Bob S. Owen Pool
05.2020 - 08.2020
Nanny
Elizabeth Nelson
08.2019 - 07.2021
Intern
Living Stones Christian Church
05.2016 - 08.2018
BBA - Marketing
Texas State University
Associate of Arts - General Studies
Alvin Community College
Similar Profiles
Dustin KotwitzDustin Kotwitz
Manager at Willie's Grill & IcehouseManager at Willie's Grill & Icehouse
Hadley Grace HildebrandtHadley Grace Hildebrandt
Server at Willie's Grill & IcehouseServer at Willie's Grill & Icehouse
Amanda ManitzAmanda Manitz
Bar Service at Willie's Grill & IcehouseBar Service at Willie's Grill & Icehouse