Jazlynn Gamez
Georgetown
Summary
Dedicated and guest-focused Server, Bartender, and Trainer with 6 years of experience in creating exceptional dining experiences in high-volume restaurant environments. Expert in building guest loyalty through personalized service, detailed menu knowledge, and seamless teamwork. Skilled in onboarding and mentoring staff to uphold consistent service standards. Conversational in Spanish, with a talent for fostering positive connections with guests from diverse backgrounds.
Overview
4
4
years of professional experience
Work History
Server Trainer
Willie's Grill & Icehouse
10.2020 - 08.2022
- Mentored new team members on providing exceptional guest experiences and mastering menu details.
- Delivered continuous feedback to improve guest engagement and service efficiency.
- Collaborated with management to create training plans focused on enhancing guest satisfaction.
- Set high standards for team performance to ensure a welcoming and enjoyable atmosphere for all guests.
Server, Bartender, Trainer
Bubba's 33
09.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered personalized and attentive service to create memorable dining experiences.
- Trained new servers and bartenders to prioritize guest satisfaction through tailored recommendations and efficient service.
- Cultivated guest loyalty by recommending menu items and ensuring consistency in food and drink quality.
- Enhanced bar operations by preparing crafted beverages and fostering a welcoming atmosphere.
- Proactively resolved guest concerns to uphold restaurant standards and exceed expectations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Business Management
University of Colorado Colorado Springs
Colorado Springs12-2024
Associate of Science - Business Administration
Austin Community College
Austin, TX05.2022
Skills
- Personalized Guest Engagement
- Leadership Training & Team Development
- Menu Knowledge & Recommendations
- Bartending & Beverage Expertise
- Problem Resolution & Conflict Management
- Food & Beverage Quality Assurance
- Cross-Cultural Communication
- Building Guest & Brand Loyalty
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server, Bartender, Trainer
Bubba's 33
09.2022 - 12.2024
Server Trainer
Willie's Grill & Icehouse
10.2020 - 08.2022
Bachelor of Science - Business Management
University of Colorado Colorado Springs
Associate of Science - Business Administration
Austin Community College
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