Summary
Overview
Work History
Education
Skills
Additionalinformation - References
Timeline
Generic

JOHN RUDERT

Hospitality Professional
Scottsdale,AZ

Summary

Dynamic fine dining professional with over 8 years of experience delivering exceptional guest experiences in upscale environments. Expert in creating personalized, memorable customer interactions and leveraging advanced sales techniques to enhance the dining experience and drive revenue. Known for service excellence, comprehensive product knowledge, and fostering lasting guest relationships. Proven ability to adapt to diverse customer needs, optimize sales, and thrive in high-pressure settings.

Overview

10
10
years of professional experience
14
14
years of post-secondary education

Work History

Fine Dining Server

01.2020 - Current
  • Deliver exceptional dining experiences by tailoring food and beverage recommendations to individual guest preferences, resulting in increased satisfaction and revenue
  • Proactively identify guest preferences and needs to offer tailored dining suggestions, fostering memorable experiences and cultivating guest loyalty
  • Demonstrate deep product knowledge to provide expert guidance on menu selections, enhancing the overall guest experience
  • Collaborate effectively with front-of-house teams to maintain smooth operations during peak service times
  • Mentor new staff, emphasizing fine dining standards, customer engagement strategies, and sales techniques
  • Adapt to diverse dietary preferences and special requests, ensuring an exceptional and personalized dining experience

Hospitality Support Specialist

02.2015 - 12.2019
  • Supported front-of-house operations, ensuring efficient service and contributing to a seamless dining experience
  • Assisted in timely food and beverage delivery, streamlining service while identifying opportunities for upselling
  • Built strong relationships with guests by proactively addressing requests and anticipating needs to enhance satisfaction
  • Designed and introduced new workflow procedures that streamlined service delivery, resulting in faster table turnover and higher customer satisfaction scores

Education

Bachelor of Science - Communications

Central Michigan University
Mt. Pleasant, MI
05.2001 - 05.2015

High School Diploma - undefined

Mt. Pleasant High School
Mt. Pleasant, MI

Skills

  • Sales and upselling techniques
  • Personalized guest engagement
  • Sales tracking and inventory management
  • Exceptional communication and interpersonal skills
  • Proficiency in POS systems
  • Ability to excel in high-pressure, fast-paced environments
  • Strong leadership and organizational abilities
  • Excellent time management and strategic prioritization

Additionalinformation - References

Available upon request.

Timeline

Fine Dining Server

01.2020 - Current

Hospitality Support Specialist

02.2015 - 12.2019

Bachelor of Science - Communications

Central Michigan University
05.2001 - 05.2015

High School Diploma - undefined

Mt. Pleasant High School

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