Mark Seaman
Server
Rye Brook,NY
Summary
Dynamic fine dining server with extensive experience in a variety of elevated venues, excelling in upselling and enhancing guest satisfaction through exceptional service. Proven ability to cultivate relationships and anticipate needs, leveraging strong communication skills and menu expertise to create memorable dining experiences. Committed to maintaining high standards in a fast-paced environment.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Fine Dining Server
Opus Steakhouse
10.2022 - 12.2025
- Managed sections for smooth flow of guests and orders.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Recommended wine pairings for guests' meals, leading to increased wine sales and guest satisfaction.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Private Events Manager/Bartender
Rogue Kitchens
01.2020 - 09.2022
- Developed creative bar menus and drink recipes by researching emerging industry trends, serving high-end clientele at in-home special events.
Restaurant General Manager/Beverage Director
Queens Bully
05.2017 - 01.2020
- Busy, neighborhood gastropub, with house-smoked meats, craft cocktails and beer, and whiskey.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Beverage Director/FOH Manager
Flight Small Plates & Craft Cocktails
10.2016 - 04.2017
- Modern American small-plate tapas, with extensive and esoteric wine list, and elevated cocktail menu.
Head Server/Craft Cocktail Bartender/FOH Manager
Roots Bistro Gourmand
12.2012 - 10.2016
- Seasonal, modern French-American bistro, with Chef's tasting menu and paired with wine, beer or crafted cocktails.
Education
Associate of Science - Business Administration
Queensborough Community College of The City University of New York
Oakland Gardens, NY 01.2020 - Current
WSET Level 2
International Wine Center
New York, NY 01.2012 - 01.2013
Skills
Fine dining experience
Upselling skills
Tableside etiquette
Wine pairings
Menu expertise
Strong communication skills
Exceptional customer service
French service
Guest relations management
Hospitality service expertise
High-volume dining
Menu memorization
Food and beverage pairings
Upselling skills
Wine knowledge
Sales expertise
Luxury experience management
Proper table setup
Event service
Timeline
Fine Dining Server
Opus Steakhouse
10.2022 - 12.2025
Private Events Manager/Bartender
Rogue Kitchens
01.2020 - 09.2022
Associate of Science - Business Administration
Queensborough Community College of The City University of New York
01.2020 - Current
Restaurant General Manager/Beverage Director
Queens Bully
05.2017 - 01.2020
Beverage Director/FOH Manager
Flight Small Plates & Craft Cocktails
10.2016 - 04.2017
Head Server/Craft Cocktail Bartender/FOH Manager
Roots Bistro Gourmand
12.2012 - 10.2016
WSET Level 2
International Wine Center
01.2012 - 01.2013