MARIA LARA
Ciros Italian Grill
Houston
2
Languages
1
Certification
5
years of professional experience
Dedicated Fine Dining Server with a strong focus on enhancing customer experiences. Skilled in anticipating guest needs and creating welcoming environments. Brings adaptability in both independent and collaborative settings, ensuring exceptional service and satisfaction.
Work History
Fine Dining Server
2 Years 7 Months- Delivered exceptional dining experiences through attentive service and in-depth menu knowledge.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery during peak hours.
- Maintained high standards of cleanliness and organization in dining area to ensure guest satisfaction.
- Trained new team members on restaurant protocols, enhancing overall service efficiency and teamwork.
- Monitored table settings and dining flow, ensuring a seamless experience for guests throughout their visit.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Togo Catering
3 Years 2 Months- Demonstrated self-motivation by consistently meeting personal and team deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Effectively collaborated with team members while also completing individual assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Fine Dining Hostess
3 Years 10 Months- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Managed reservation systems to maximize seating efficiency during peak hours.
- Coordinated with kitchen and waitstaff to streamline communication and enhance service flow.
- Resolved guest inquiries and complaints promptly, maintaining high customer satisfaction standards.
- Trained new host staff on best practices in guest interaction and operational procedures.
- Provided personalized recommendations on menu items, enhancing guest satisfaction and generating positive feedback.
- Implemented effective waitlist management strategies, reducing guest wait times during busy periods.
- Boosted customer satisfaction through attentive service and proactive problemsolving.
Ice Cream Server
3 Months- Delivered exceptional customer service, ensuring a positive experience for all patrons.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of serving area, adhering to health and safety standards.
- Assisted in inventory management, tracking stock levels of ice cream and supplies accurately.
Expo Runner
4 Months- Managed timely delivery of food orders to ensure customer satisfaction.
- Collaborated with kitchen staff to streamline order preparation processes.
- Maintained cleanliness and organization of service areas to enhance efficiency.
- Assessed inventory levels and communicated needs to minimize shortages.
- Implemented improvements in workflow to reduce order wait times significantly.
- Trained new team members on operational procedures and best practices.
Education
High School Diploma
- 4.0 GPA
- Ranked in Top 10% of class
- Extracurricular Activities: Culinary classes
Skills
Menu memorization
Tableside etiquette
Reservation management
Upselling skills
Tableside service
Client relations
POS system operations
Table setting
Table turnover
Customer service excellence
Upselling techniques
Staff training
Team leadership
Foreign language proficiency
Adaptive learning
Cool under pressure
Detail-oriented
Wine pairing recommendations
Table maintenance
Dining area organization
Patience and empathy
Warm and friendly
Glassware polishing
Bottle service
Station stocking
Request management
Foreign language skills
Certification
- Food Handlers Certification
- TABC Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fine Dining Server
Ciros Italian Grill
01.2024 - CurrentRead More
Togo Catering
Ciros Italian Grill
06.2023 - CurrentRead More
Fine Dining Hostess
Ciros Italian Grill
10.2022 - CurrentRead More
Ice Cream Server
Ay Jalisco Paleteria Y Neveria
06.2022 - 09.2022Read More
Expo Runner
Torchy's Tacos
01.2022 - 05.2022Read More
Spring Woods High School
High School Diploma
Read More