Hensley Jones
Lubbock,TX
Summary
Personable and results-driven server with over 3 years of experience in fast-paced environments, adept at building rapport and increasing sales through suggestive selling. Passionate about creating exceptional customer experiences. Eager to leverage strong communication skills and customer engagement skills to excel in a sales consultant position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fine Dining Server
LADY WEST DOUBLE NICKEL STEAKHOUSE
Lubbock, USA
09.2023 - Current
- Drove increased revenue by consistently upselling premium menu items, cocktails and appetizers, boosting average check value by 15%.
- Managed complex customer needs and resolved conflicts, ensuring high satisfaction and repeat business.
- Delivered an elevated guest experience through wine expertise and personalized service, contributing to higher sales.
- Maintained knowledge of restaurant menu items and specials to answer questions accurately.
- Assisted in training new staff members on proper serving techniques and procedures.
Server
EDO JAPAN
Royse City, USA
08.2021 - 08.2022
- Built lasting relationships with regular customers, increasing loyalty and repeat visits.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
Education
BBA - Marketing and Management
Texas Tech University
12.2025
Skills
- Sales and upselling techniques
- Client relationship building
- Communication and interpersonal skills
- Problem solving and conflict resolution
- Team leadership and training
- Hospitality and wine expertise
- Adaptability and time management
- Point of Sale System (POS)
Certification
Certification in Winemaking, Texas Tech University, 09/01/25
Timeline
Fine Dining Server
LADY WEST DOUBLE NICKEL STEAKHOUSE
09.2023 - Current
Server
EDO JAPAN
08.2021 - 08.2022
BBA - Marketing and Management
Texas Tech University