Hadley Grace Hildebrandt
Pflugerville,Texas
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in a server role.
Overview
2
2
years of professional experience
Work History
Server
Willie's Grill & Icehouse
01.2024 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Food Expediter
RS3
05.2023 - 12.2023
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
Driver
Instacart
06.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Education
High School -
Hendrickson High School
Pflugerville, TexasHigh School -
Cedar Ridge High School
Round Rock, TXBachelor of Arts - Studio Art
The University of Alabama
Tuscaloosa, AL05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Food running
- Order accuracy
- Table bussing
- Food sales and promotion
- Upselling techniques
Community Service Involvement
- Beagle Freedom Project, Ambassador, 01/01/17, present, http://www.bfp.org
- Texas Color Guard Circuit (TCGC), volunteer, 10
- Texas State Solo and Ensemble Competition (TSSEC), volunteer, 10
Parents
- David, Civil Engineer, Lawrence Technological University, Southfield, MI, 2001
- Jessica, Teacher, Wagner College, Staten Island, NY, 2002
Extracurricular and Leadership
- Colorguard, 10, 11, 12
- AP Art Student, 11, 12
Timeline
Server
Willie's Grill & Icehouse
01.2024 - Current
Driver
Instacart
06.2023 - 08.2023
Food Expediter
RS3
05.2023 - 12.2023
High School -
Cedar Ridge High School
High School -
Hendrickson High School
Bachelor of Arts - Studio Art
The University of Alabama
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