Eliza Fitts
Austin,Texas
Summary
Results-driven Agency Account Manager with a proven ability to grow, retain, and support high-value clients in fast-paced digital environments. Recognized as a top performer at WP Engine, driving strategic initiatives, and delivering impactful solutions across agency portfolios. Expert in client engagement, cross-functional collaboration, and business development. Passionate about helping partners scale through proactive communication and tailored support.
Overview
20
20
years of professional experience
Work History
Agency Account Manager
WP Engine
Austin, TX
10.2023 - Current
- Achieved #1 rank as Account Manager for Q1 2024, attaining 125% of quota.
- Developed strategies for increasing client base and revenue.
- Secured $31.6K in monthly recurring revenue through strategic contract negotiations.
- Conducted proactive account reviews to align technical solutions with client objectives.
Customer Development Representative
WP Engine
Austin, TX
07.2022 - 10.2023
- Achieved 96.66% of sales goal through effective strategies.
- Trained four new team members to enhance team performance.
- Developed strategic outreach cadences to support upsell retention initiatives.
Sales Development Representative
WP Engine
Austin, TX
07.2022 - 02.2023
- Hit 100% of quota qualifying leads; supported team onboarding
15+ Years in Retail Leadership
Coach, Michale Kors, and Justice
Austin, TX
07.2005 - 06.2022
Achieved #1 ranking in district with 98.99% NPS YTD.
Launched marketing events to drive customer loyalty and engagement.
Hired and trained all personnel for eight-figure revenue store.
Organized VIP events generating over $100,000 in sales each.
Assisted in training and merchandising for two new store openings.
Maintained lowest shrink results annually across multiple years.
Skills
- Strategic Account Growth and Expansion
- Client Retention, Onboarding, and Satisfaction
- Contract Negotiation and Management
- Cross-Functional Collaboration and Communication
- Performance Analysis and Data-Driven Decision Making
- Team Leadership and Mentorship
- End-to-End Account Management
- Revenue Growth Strategies and Business Development
- CRM Software Expertise (eg, Salesforce, HubSpot)
- Project Management and Process Optimization
Timeline
Agency Account Manager
WP Engine
10.2023 - Current
Customer Development Representative
WP Engine
07.2022 - 10.2023
Sales Development Representative
WP Engine
07.2022 - 02.2023
15+ Years in Retail Leadership
Coach, Michale Kors, and Justice
07.2005 - 06.2022
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