Eliza Hines
San Antonio,TX
Summary
HR professional with 15 years designing and delivering employee learning and training curriculum in Fortune 500 companies and ten years as people manager of global virtual teams at SAP and Oracle seeks leadership position in HR to drive employee development, performance management, leadership development, skill growth, employee engagement and retention and excellent business results. Ten years of leadership development experience, five years of instructional design experience, and seven years of facilitation experience in high-tech companies.
Overview
14
14
years of professional experience
10
10
Certifications
Work History
Director of Research and Experience
Leadership Development Organization at SAP
06.2023 - 06.2024
- Developed strategic vision in five-year curriculum plan for leadership development through 2028 in collaboration with GPSS (HRBP organization), including areas for development, coaching, training, mentoring and fellowships
- Created new executive training program using innovative virtual reality technology headset and new program to up-skill front-line leaders on generative AI, large language models and prompt engineering, promoting innovation in company
- Spearheaded innovative approaches to resource allocation and strategic planning
Manager, Leadership Learning Journey and Strategy Team
SAP
01.2021 - 06.2023
- Managed a global, virtual team of seven team members (including employees from India and Germany), directing a substantial effort in curating and creating new leadership programs in collaboration with HRBP organization for global HR within the Leadership Development organization, leading to an enrollment increase of 40%
- Raised executive leadership program annual NPS scores from 60 to 90 for leadership training curriculum and the Annual Leadership Summit event that includes assessments, business coaching, education and planning
- Achieved Brandon-Hall award for new business acumen course for all leaders with a custom, gamified simulation-based training event
- Managed and integrated courses and assessments into a new learning management system, leading to better trackability and an increase in course registration accessibility by 20%
Manager, Global Learning and Facilitation Team
SAP
12.2014 - 01.2021
- Hired and built new virtual facilitation team of twelve global team members (including employees from India, Philippines, Australia, Singapore and Germany) to deliver new leadership development programs to 10,000+ leaders around the world for Leadership Development organization within HR
- Presented training programs with NPS scores of 85 for seven years, reaching 60% of SAP's 10,000 global leaders, winning Brandon-Hall Awards and significantly increasing employee engagement, retention and leadership trust scores as reflected in Annual Reports, achieving two Brandon-Hall awards
- Personally facilitated half the teaching load of team members, traveling globally to teach in Singapore, Australia, Chile, Spain, Italy, Ireland, Germany, Canada and the UK
- Redesigned and relaunched virtual training programs within three months maintaining 85+ NPS scores when COVID shutdown global travel and live training programs.
Manager, Learning Technology Team
Oracle
01.2010 - 12.2014
- Led virtual training design team and innovated curriculum development process using various ed tech tools, leading to 30% faster content development cycle
- Created annual ethics and business conduct training annual training, sexual harassment awareness training, and diversity and inclusion training and assessments, required of all 100,000+ employees
- Delivered new employee on-boarding and performance management offerings using online learning platforms, multimedia tools, virtual learning tools, interactive whiteboards, and online chat to facilitate learning
- Regularly conducted training delivery and teaching sessions for junior staff to enhance their curriculum development capabilities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Established performance goals for employees and provided feedback on methods for reaching those milestones
Education
Ph.D. - Education
08.2004
Master of Science -
05.1994
Bachelor of Arts -
05.1990
Skills
- E-Learning Authoring Tools for Web-Based or Computer-Based Training Software: Articulate Storyline, Captivate, Camtasia, Mural, Miro, Adobe Presenter, Breeze Presenter, Docent Outliner, Audible
- Virtual Classroom Facilitator Tools: Zoom, Microsoft Teams, WebEx, Mural, Miro
- Project Management Tools: Jira, MS Project, Smartsheet, Google Sheets
- Productivity and Communication Tools: Microsoft Word, Google Docs, Microsoft Excel, Google Sheets, Microsoft PowerPoint, Google Slides, Apache OpenOffice, Slack, Zoom, Microsoft Teams, Skype, Asana, Trello, JIRA
- Training Management Skills: Leadership Development, Performance Management, Staff Development, Contract Negotiation, Staff Management, Project Coordination, Training Design, Employee Relations, Organizational Development, Hiring and Onboarding, Succession Planning
Certification
- Generative AI for Human Resources (HR) Specialization, IBM, Coursera, 07/01/24
- Certified HR Senior Specialist (SHRM-SCP), Society for HR Management, 06/01/24
- Certified Agile Leader 1, Scrum Alliance, 05/01/24
- Certified SCRUM Master, Scrum Alliance, 05/01/24
- AI Fundamentals Specialization Certification, IBM, Coursera, 05/01/24
- Prompt Engineering Specialization Certification, Vanderbilt University, Coursera, 04/01/24
- Certified MBTI Instructor, Myers-Briggs Foundation, 2014
- Certified Situational Leadership II Instructor, Franklin-Covey, 2014
- HTML/XML Certification, University of Colorado Continuing Education, 2005
- Illinois State Teaching License – Secondary English with Reading Endorsement, 1994
Awards
- Excellence in Training Programs: Brandon-Hall Awards
- Best Use of Games or Simulations for Learning - Silver Award - “Lead through SAP's Cloud Business Simulation” (2023)
- Best Advance in Measuring the Impact of Leadership Development - Silver Award - “Measuring the Impact of Learning Development at SAP - Lead SAP Teams to Great Results” (2017)
- Best Unique or Innovative Leadership Development Program – Silver Award - “SAP Learning: Best Unique or Innovative Leadership Development Program – Lead SAP Teams to Great Results” (2017)
- Best Unique or innovative Leadership Development Program – Gold Award - “LEAP: Leadership Excellence Acceleration Program for Women at SAP” (2015)
- Best Integration of Learning and Talent Management – Bronze Award - “Leadership Connections - Sun Microsystems, Inc. and Oliver Wyman Executive Learning Center” (2009)
- Best use of Blogs, Wikis – Gold Award – “Employee Orientation and Training Within a Social Network Environment, Sun Learning Services” (2008)
- Excellence in Teaching Awards: University of Illinois (RHET. 104, RHET. 105) and University of Colorado (EDUC. 3013, WRTG. 3040)
- Scholarship: Bachelor’s Degree with High Honors, Master’s Degree with Kappa Delta Pi Honor Society
Timeline
Director of Research and Experience - Leadership Development Organization at SAP
06.2023 - 06.2024
Manager, Leadership Learning Journey and Strategy Team - SAP
01.2021 - 06.2023
Manager, Global Learning and Facilitation Team - SAP
12.2014 - 01.2021
Manager, Learning Technology Team - Oracle
01.2010 - 12.2014
University of Colorado At Boulder - Ph.D., Education
University of Illinois At Urbana-Champaign - Master of Science,
University of Illinois At Urbana-Champaign - Bachelor of Arts,
- Generative AI for Human Resources (HR) Specialization, IBM, Coursera, 07/01/24
- Certified HR Senior Specialist (SHRM-SCP), Society for HR Management, 06/01/24
- Certified Agile Leader 1, Scrum Alliance, 05/01/24
- Certified SCRUM Master, Scrum Alliance, 05/01/24
- AI Fundamentals Specialization Certification, IBM, Coursera, 05/01/24
- Prompt Engineering Specialization Certification, Vanderbilt University, Coursera, 04/01/24
- Certified MBTI Instructor, Myers-Briggs Foundation, 2014
- Certified Situational Leadership II Instructor, Franklin-Covey, 2014
- HTML/XML Certification, University of Colorado Continuing Education, 2005
- Illinois State Teaching License – Secondary English with Reading Endorsement, 1994
Similar Profiles
Shannon HeinShannon Hein
Inside Marketing Representative at SAP (Televerde’s Leadership)Inside Marketing Representative at SAP (Televerde’s Leadership)
Sawyer RiefSawyer Rief
Leadership Development Intern at Leadership Grow OrganizationLeadership Development Intern at Leadership Grow Organization
Omar TempranaOmar Temprana
Program Coordinator (Research Institute) at Colorado Latino Leadership, Advocacy & Research Organization (CLLARO)Program Coordinator (Research Institute) at Colorado Latino Leadership, Advocacy & Research Organization (CLLARO)