ELIZA JAQUEZ
Rockford,IL
Summary
Driven psychology student with expertise in crisis intervention and customer service. Delivered impactful mentoring while maintaining organized records and fostering program engagement. Bilingual in English and Spanish, enhancing communication with diverse populations. Seeking opportunities to further develop skills and contribute to the psychology field.
Overview
3
3
years of professional experience
Work History
Social Work Intern
Rockford Barbell
Rockford, IL
04.2026 - Current
- Built positive, trusting relationships with children and families through consistent communication, support, and engagement.
- Engaged with children from diverse backgrounds, providing encouragement and positive mentorship.
- Communicated with parents and caregivers to strengthen relationships and support the needs of participating families.
- Assisted with data entry and maintained accurate records to support program organization and reporting.
- Collaborated with staff to create a welcoming, supportive, and inclusive environment for children and families.
YOUTH DEVELOPMENT PROFESSIONAL
Boys and Girls Club of Rockford
Rockford
03.2024 - Current
- Fostered environment that supported participants' personal and academic growth
- Provide guidance and mentoring to participants
- Motivated participants to engage in program activities
- Guided and mentored participants to enhance their skills and confidence
- Provided assistance for activities and events by participating and managing necessary tasks.
- Greet and answer questions from people in-person and provide information regarding the organization or participants
- Communicates regularly with staff, participants, and management to exchange key information
- Prepared periodic activity reports to inform management on program progress
- Performed general office tasks including filing documentation in paper and database formats including answering, responding, and forwarding important telephone messages
MERCHANDISE ASSOCIATE
Marshalls
08.2023 - 03.2024
- Set a standard of excellent customer service
- Processed merchandise for sales floor following guidelines
- Processed customer transactions efficiently following operating procedures
- Supported store shrink reduction targets through effective merchandising practices
- Improved store and display appearance by implementing seasonal promotions and trends
- Trained and guided new employees in merchandising practices to enhance team effectiveness
- Welcomed customers into the store and offered assistance with their needs., offered assistance, and thanked each for their visit
- Ensured consistent availability and organization of necessary work materials
Education
Bachelors of Science - Psychology
Northern Illinois University
DeKalb, IL05-2028
Skills
- Data entry
- Case documentation
- Records management
- Administrative support
- Tech proficiency
- Planning and organization
- Customer service
- Communication - written and verbal
- Conflict resolution
- Problem solving
- Empathy and compassion
- Bilingual
Timeline
Social Work Intern
Rockford Barbell
04.2026 - Current
YOUTH DEVELOPMENT PROFESSIONAL
Boys and Girls Club of Rockford
03.2024 - Current
MERCHANDISE ASSOCIATE
Marshalls
08.2023 - 03.2024
Bachelors of Science - Psychology
Northern Illinois University