Eliza Lee
FARMINGTON,NM
Summary
Versatile Customer Support Manager effective in conflict resolution and persuasive communication. Delivered quality assurance and training initiatives that empowered teams for success while managing processes and timelines with attention to detail. Contributed to positive customer experiences through strong multitasking and time management skills in diverse work environments.
Overview
18
18
years of professional experience
Work History
Customer Experience Manager
Home Depot
FARMINGTON, NM
08.2025 - Current
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Revised department schedules to maximize coverage during peak hours.
- Managed inventory levels to ensure product availability for customers.
Department Supervisor
Home Depot
FARMINGTON, NM
08.2024 - 08.2025
- Supervised daily operations to ensure smooth workflow and enhance retail efficiency.
- Trained and mentored staff on product knowledge and customer service, improving team competency.
- Coordinated inventory management and ensured stock availability for customers.
- Assisted in implementing safety protocols to promote a secure workplace.
- Resolved customer inquiries and issues, contributing to increased satisfaction levels.
- Collaborated with team members to optimize store layout and merchandising displays.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted performance reviews for staff members.
Retail Sales Associate
Home Depot
FARMINGTON, NM
04.2008 - 08.2024
- Operated lift equipment including sit down forklift, reach truck, order picker, pacer lift, and electric ladder to support efficient warehouse operations.
- Maintained safety compliance in receiving area to promote a secure work environment.
- Received and inspected incoming shipments for accuracy and condition.
- Operated a cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions efficiently using point-of-sale systems.
- Coordinated with warehouse teams to ensure timely order fulfillment.
- Addressed customer inquiries about order status and delivery details to enhance customer satisfaction.
- Manage returns and exchanges according to company policies and guidelines.
- Processed customer orders accurately using company software. through company-specific software systems.
Education
Kirtland Central High School
Kirtland, NMSome College (No Degree) -
New Mexico Military Institute
Roswell, NMSkills
- Leadership skills
- Problem solving
- Time management
- Effective communication
- Safety protocols
- Customer service
- Equipment operator
References
Deryk Weston 505-402-8826.
Timeline
Customer Experience Manager
Home Depot
08.2025 - Current
Department Supervisor
Home Depot
08.2024 - 08.2025
Retail Sales Associate
Home Depot
04.2008 - 08.2024
Kirtland Central High School
Some College (No Degree) -
New Mexico Military Institute