Summary
Overview
Work History
Education
Skills
Certification
Academic Activities And Awards
Timeline
Generic
Eliza Luker

Eliza Luker

Salt Lake City,USA

Summary

Equity Compensation Associate (ECA)

Overview

4
4
years of professional experience
1
1
Certification

Work History

Equity Support Analyst

Carta
07.2024 - Current
  • Guide customers on equity records in accordance with company and compliance regulations.
  • Utilize ticketing systems to manage client inquiries.
  • Facilitate cross-functional efforts to identify and resolve bugs.
  • Handle confidential assignments for legal clients with efficiency and precision.
  • Conducte training sessions for legal clients and colleagues on industry/platform knowledge.

Support Engineer

Ncino
01.2024 - 07.2024
  • Engage with company administrators via phone and email to address technical issues.
  • Process staff-only functions with high accuracy.
  • Troubleshoot various errors with email delivery, mobile platform, and API integrations.
  • Manage Encompass LOS integration.
  • Use Salesforce and Zendesk to communicate internally and to clients.

Enterprise Support Specialist

JobNimbus
08.2023 - 01.2024
  • Provide excellent support to small business and enterprise customers.
  • Use HubSpot, Jira, Confluence, Slack, and other tools to organize customer communications.
  • Provide timely outreach and response to customers.
  • Collaborate with Product, Sales, and Engineering departments to resolve customer issues and inquiries.
  • Receive customer inquiries and requests over the phone, email, and live chat.
  • Provide assistance navigating and integrating with Quickbooks Online and Desktop.

Digital CX/Concierge

TaxBit
09.2021 - 06.2023
  • Create onboarding materials for enterprise customers using Camtasia and Pendo. Articulate complex concepts in writing and face-to face.
  • Use Zendesk Help center to create customer-facing help articles. Create employee-facing articles for documentation.
  • Manage customer accounts and billing. Issue refunds and discounts using company advised discretion.
  • Provide specialized account support for high-profile/VIP customers.
  • Communicate effectively with leadership and multiple departments to achieve a desired goal.
  • Use Microsoft excel and Osmos to reformat and order customer data.

Education

Associates of Science - Communications

Salt Lake Community College
Taylorsville, UT
06.2023

Advanced Diploma - undefined

Hillcrest High School
Midvale, UT
01.2020

Skills

  • Equity Compensation
  • Microsoft Suite
  • Salesforce
  • Mac OS
  • Training internally and externally
  • Written/verbal communication
  • Customer support 6 years

Certification

Equity Compensation Associate (CEPI) 2025

Academic Activities And Awards

  • 2016-2019, Academic Letter
  • 2016, Track and Field
  • 2016-2020, Advanced-Placement

Timeline

Equity Support Analyst

Carta
07.2024 - Current

Support Engineer

Ncino
01.2024 - 07.2024

Enterprise Support Specialist

JobNimbus
08.2023 - 01.2024

Digital CX/Concierge

TaxBit
09.2021 - 06.2023

Advanced Diploma - undefined

Hillcrest High School

Associates of Science - Communications

Salt Lake Community College

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