Eliza Luker
Salt Lake City,USA
Summary
Equity Compensation Associate (ECA)
Overview
4
4
years of professional experience
1
1
Certification
Work History
Equity Support Analyst
Carta
07.2024 - Current
- Guide customers on equity records in accordance with company and compliance regulations.
- Utilize ticketing systems to manage client inquiries.
- Facilitate cross-functional efforts to identify and resolve bugs.
- Handle confidential assignments for legal clients with efficiency and precision.
- Conducte training sessions for legal clients and colleagues on industry/platform knowledge.
Support Engineer
Ncino
01.2024 - 07.2024
- Engage with company administrators via phone and email to address technical issues.
- Process staff-only functions with high accuracy.
- Troubleshoot various errors with email delivery, mobile platform, and API integrations.
- Manage Encompass LOS integration.
- Use Salesforce and Zendesk to communicate internally and to clients.
Enterprise Support Specialist
JobNimbus
08.2023 - 01.2024
- Provide excellent support to small business and enterprise customers.
- Use HubSpot, Jira, Confluence, Slack, and other tools to organize customer communications.
- Provide timely outreach and response to customers.
- Collaborate with Product, Sales, and Engineering departments to resolve customer issues and inquiries.
- Receive customer inquiries and requests over the phone, email, and live chat.
- Provide assistance navigating and integrating with Quickbooks Online and Desktop.
Digital CX/Concierge
TaxBit
09.2021 - 06.2023
- Create onboarding materials for enterprise customers using Camtasia and Pendo. Articulate complex concepts in writing and face-to face.
- Use Zendesk Help center to create customer-facing help articles. Create employee-facing articles for documentation.
- Manage customer accounts and billing. Issue refunds and discounts using company advised discretion.
- Provide specialized account support for high-profile/VIP customers.
- Communicate effectively with leadership and multiple departments to achieve a desired goal.
- Use Microsoft excel and Osmos to reformat and order customer data.
Education
Associates of Science - Communications
Salt Lake Community College
Taylorsville, UT06.2023
Advanced Diploma - undefined
Hillcrest High School
Midvale, UT01.2020
Skills
- Equity Compensation
- Microsoft Suite
- Salesforce
- Mac OS
- Training internally and externally
- Written/verbal communication
- Customer support 6 years
Certification
Equity Compensation Associate (CEPI) 2025
Academic Activities And Awards
- 2016-2019, Academic Letter
- 2016, Track and Field
- 2016-2020, Advanced-Placement
Timeline
Equity Support Analyst
Carta
07.2024 - Current
Support Engineer
Ncino
01.2024 - 07.2024
Enterprise Support Specialist
JobNimbus
08.2023 - 01.2024
Digital CX/Concierge
TaxBit
09.2021 - 06.2023
Advanced Diploma - undefined
Hillcrest High School
Associates of Science - Communications
Salt Lake Community College