Eliza Voltatzis
New Bedford,MA
Overview
12
12
years of professional experience
Work History
Bank Teller
Citizens
02.2016 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Identified sales opportunities and referred customers to branch partners in financial services.
Wine Consultant
Douglas Wine And Spirits
09.2011 - 02.2016
- Trained staff on wines to maximize revenue and maintain stellar reputation for service.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set up wine tastings to bring in business and promote special offerings.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Increased sales significantly by upselling higher-end products to customers.
Education
Liberal Arts And Sciences
Bristol Community College
Fall River, MAAnimal Sciences
Holyoke Community College
Holyoke, MAHigh School Diploma -
Fairhaven High School
Fairhaven, MA2006
Skills
- Ability to learn quickly
- Excellent time-management
- Ability to delegate tasks when necessary
- Problem-solving
- Personable
- Remain level-headed in high-stress situations
- Organizational skills
- Detail Oriented
- Strong math skills
Timeline
Bank Teller
Citizens
02.2016 - Current
Wine Consultant
Douglas Wine And Spirits
09.2011 - 02.2016
Liberal Arts And Sciences
Bristol Community College
Animal Sciences
Holyoke Community College
High School Diploma -
Fairhaven High School