Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Elizabeth Acre

Elizabeth Acre

Bridgeport,NY

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Payroll Tax SpecialistCash Office AdministratorService Partner – ENS Tax (Position moved to India)PEO/ENS Tax Service Specialist (Promotion Internal)Senior PEO Payroll Specialist (Promotion Internal)

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Bridgeport, NY, USSyracuse, NY
Open to relocation: No

Salary Range

$68000/yr - $200000/yr

Important To Me

Work-life balanceCareer advancementCompany CultureWork from home optionFlexible work hoursPersonal development programsHealthcare benefitsPaid time off401k match

Summary

Dynamic professional with over 20 years of customer service experience, including 9 years in Human Capital Management focused on payroll and payroll taxes. Currently pursuing a bachelor's degree in Business Administration with a concentration in Finance at Southern New Hampshire University, demonstrating a commitment to continuous learning and professional growth. Eager to leverage expertise in payroll, finance, and customer service in a role that combines a passion for helping others with advanced knowledge in these areas. Seeking opportunities that foster both personal and professional development while delivering exceptional service and support.

Overview

10
10
years of professional experience

Work History

Payroll Tax Specialist

GNSA
12.2024 - Current
  • Resolved tax notices from various agencies. Assisted with daily tax banking and timely remittance of payments to agencies. Filed and generated tax returns. Obtained power of attorney and secured online access to client accounts. Added agency ID numbers to payroll and tax systems. Updated unemployment rates and labor and industries setups. Set up new clients in tax systems and incorporated new agencies into existing client accounts.

Cash Office Administrator

Lowe’s
08.2020 - Current
  • Oversaw daily cash drawer processes and audits to maintain accuracy. Established cash drawers for daily operations and executed timely deposits. Provided exceptional customer service at service desk, addressing returns and online order inquiries. Managed customer complaints and issues to enhance satisfaction.

Service Partner – ENS Tax (Position moved to India)

Paychex Inc.
08.2022 - 12.2024
  • Managed client relationships to ensure compliance with tax status requirements across various states. Secured taxpayer authorization to facilitate necessary tax processes. Oversaw setup of taxpayer products on payroll accounts. Processed requests for late original and amended tax returns. Conducted verification of account access on state websites for Paychex. Guided clients in acquiring tax identification numbers.

PEO/ENS Tax Service Specialist (Promotion Internal)

Paychex Inc.
06.2021 - 08.2022
  • Oversaw auditing and filing of tax returns for six states, managing over 900 returns. Coordinated timely submission of payments to relevant agencies. Investigated and addressed tax notices to ensure compliance. Guided team members in developing best practices for efficiency. Updated unemployment rates in tax systems for client accounts. Reconciled state spreadsheets to maintain accuracy in client financials.

Senior PEO Payroll Specialist (Promotion Internal)

Paychex Inc.
11.2019 - 06.2021
  • Oversaw co-employer relationships with a diverse client base of 150+, ranging from small businesses to larger organizations. Conducted thorough reviews and investigations to rectify discrepancies in financial entries and reports. Resolved employee payroll issues through effective communication via email, phone, and in-person interactions. Managed data entry of corrected records into Paychex Flex, implementing adjustments as needed. Produced comprehensive payroll reports and documentation. Leveraged payroll processing systems to accurately track tax obligations, wages, and personnel data; managed onboarding, rehires, transfers, terminations, and withholdings to ensure timely employee compensation. Guided clients in compliance by ensuring all necessary information was provided. Provided training and mentorship to coworkers and clients to enhance payroll understanding.

Senior Payroll Specialist (Promotion Internal)

Paychex Inc.
05.2016 - 11.2019
  • Maintained a client list of over 350, ranging from 1 to 100+ employees. Supported payroll processes by providing timely reporting and accurate payment of employee wages. Onboarded new employees to facilitate payroll reporting. Generated payroll reports and necessary documentation for clients. Assisted clients with online service issues and resolved tax notices while accessing reports and information. Mentored and trained coworkers and clients.

Education

Bachelor Of Science - Business Administration, Concentration Human Resource Management

Southern New Hampshire University
01-2027

Associates in Applied Sciences Degree - Human Services

Onondaga Community College
01-2010

Skills

  • Problem-solving skills
  • Detail-oriented data management
  • Attention to detail
  • Microsoft Office skills
  • Expertise in multi-state payroll processing
  • Payroll compliance management
  • Analytical problem-solving
  • Payroll tax compliance expertise
  • Prioritization and scheduling
  • Client & customer service expertise

Timeline

Payroll Tax Specialist

GNSA
12.2024 - Current

Service Partner – ENS Tax (Position moved to India)

Paychex Inc.
08.2022 - 12.2024

PEO/ENS Tax Service Specialist (Promotion Internal)

Paychex Inc.
06.2021 - 08.2022

Cash Office Administrator

Lowe’s
08.2020 - Current

Senior PEO Payroll Specialist (Promotion Internal)

Paychex Inc.
11.2019 - 06.2021

Senior Payroll Specialist (Promotion Internal)

Paychex Inc.
05.2016 - 11.2019

Associates in Applied Sciences Degree - Human Services

Onondaga Community College

Bachelor Of Science - Business Administration, Concentration Human Resource Management

Southern New Hampshire University

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