Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH ADAMS

Bay Saint Louis,MS

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

23
23
years of professional experience

Work History

Hospice Triage Nurse

Intellatriage
09.2022 - 07.2024
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
  • Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.

RN Case Manager

Encompass Hospice
01.2020 - 05.2022
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
  • Educated patients and families on available community resources, facilitating access to necessary support services.

Registered Nurse

SMRMC
05.2010 - 06.2018
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

ICU Unit Secretary/ ICU Technician

SMRMC
12.2008 - 05.2010
  • Supported quality assurance initiatives by diligently tracking performance metrics and providing relevant data for review by management.
  • Assisted in training new unit secretaries on proper protocols, procedures, software applications utilized within the ICU environment.
  • Served as a liaison between ICU staff, patients, families, physicians, and other departments within the hospital setting.
  • Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.

Retail Store Manager

Verizon Wireless
05.2001 - 07.2008
  • Completed routine store inventories.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

Associate of Science - Nursing

Southwest Mississippi Community College
Summit, MS
05.2010

Skills

  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Self motivation
  • Medical terminology

Timeline

Hospice Triage Nurse

Intellatriage
09.2022 - 07.2024

RN Case Manager

Encompass Hospice
01.2020 - 05.2022

Registered Nurse

SMRMC
05.2010 - 06.2018

ICU Unit Secretary/ ICU Technician

SMRMC
12.2008 - 05.2010

Retail Store Manager

Verizon Wireless
05.2001 - 07.2008

Associate of Science - Nursing

Southwest Mississippi Community College

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ELIZABETH ADAMS