Elizabeth Agan
Nursing Leadership and Health Care Design
Southwestern Florida,FL
Summary
Diligent and experienced Clinical Operations Director with a strong background in consulting and project management. Successfully leads cross-functional teams and implements strategic initiatives. Expertise in team and peer relationship management, as well as process optimization. Possesses exceptional analytical, communication, and teamwork skills, enabling quick adaptation to new environments. Eager to contribute to team success and further develop professional skills.
Positive attitude and commitment to continuous learning and growth. Excels in program builds focused on Value-Based Care operational builds, Ambulatory clinic and Procedure center builds, and Department redesign. Develops high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
The perfect role would present professional challenges and leverage interpersonal skills, effective time management, and problem-solving expertise. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Principal Consultant for Clinical Operations Redesign, Nurse Triage, Value-Based Care Operations
Tegria Consulting
06.2023 - Current
- As Tegria's Principal Consultant, my healthcare leadership and organizational management expertise have driven groundbreaking ambulatory redesigns and clinical operations.
- Our team's collaborative efforts have established new standards in care delivery, enhancing patient and provider experiences.
- We evaluate and develop operational workflows and decrease FTE need by building efficiency
- My role extends beyond project leadership to shaping sales strategies and business development, ensuring our service quality aligns with client expectations.
- In this work, we develop a remote workforce management program for registered nurses
- Currently building a Medical Center program for Value-based care showing an outstanding monetary return
- Expert at care redesigns, including in clinic workflow efficiency and Epic applications to support RNs, physicians, and clinic staff
- Evaluated business processes, identifying inefficiencies and recommending targeted improvements.
- We have successfully implemented these models across 37 primary care departments, with ongoing expansions into OB, GYN, MFM, and Uro/GYN specialties
PRN Clinical Professor of Nursing Education (PRN)
Nova Southeastern University
07.2022 - Current
- Company Overview: A prestigious nursing program
- Relief Professor for a prestigious nursing program
- Helped educate and develop clinical practices for registered nurses learning in the hospital and community settings
- This role allowed for some reflection on nursing development and mentoring our future leaders in healthcare
- A prestigious nursing program
Director of Network Integration
Tampa General Hospital
10.2022 - 01.2025
- Company Overview: A forward-thinking academic healthcare company breaking new ground on the East Coast of Florida
- As a full-time Director, I provide operational and daily oversight for a forward-thinking academic healthcare company breaking new ground on the East Coast of Florida by acquiring primary and multi-specialty care departments
- Able to be a high-caliber leader who thinks strategically and has a must-win attitude when bringing in new talent and using a Servant Leadership model and expertise in workflow efficiency to guide managers, physicians, and clinical staff looking to leadership for direction
- We have partnered to develop job autonomy and collaboration as part of the operations team by building an accountable culture
- Along with running the ambulatory programs, I developed programs such as a Nurse Navigation Program and a Weight Management Program
- We continually acquire new ambulatory practices and convert these businesses to provide compliant and efficient evidence-based care with proven outcomes
- The most recent are a multidisciplinary cancer program and a clinical integration program to navigate care for TGPNs contracted East Coast and West Coast physicians. I opened and developed a concierge practice in West Palm Beach
- After moving to a new role outside of TGH, I stayed as a PRN Director to continue to consult on building programs and opening ambulatory practices
- Developed a knowledge management systems and Epic care link
Program Director of Clinical Operations, Emergency Department and Urgent Care Cape Coral
ShorePoint Healthcare
10.2021 - 03.2022
- Company Overview: Contract Role with BE Smith
- I was hired through BE Smith as a leader in Intuitive Health to partner with SharePoint Health
- I can innovate in this future healthcare model with this hybrid care model by combining Emergency Room and Urgent Care services under one roof
- As a single-site program director, I can take charge of high energy while planning for more sites across southwestern Florida
- I can be multifaceted in a unique design to excel in leadership with urgent care, an emergency room model, lab, and radiology on-site
- As a director, recruitment was very challenging, and my team needed me as an RN for support as a bedside team member two to three times a week
- Contract Role with BE Smith
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
Regional Director of Clinical Operations, Medical and Surgical Specialty Services (22 Service lines)
UNIVERSITY OF COLORADO
11.2019 - 01.2022
- Directly supervises the large service lines in General Surgery, Orthopedics, GI, Cardiology, Plastic Surgery, and Oncology, which includes all Surgical Specialty and Medical Specialty service lines across eight freestanding clinics/procedure centers, two elite sports orthopedic centers, an Oncology program and one medical office building connected to a community hospital
- Plans and leads daily operations: executing clinical, provider, educational, and patient-specific regional service strategies
- Applying a high degree of professionalism directs the planning, implementation, and evaluation of clinical operations associated with inpatient and outpatient Specialty Services
- Collaborates with cross-functional departments and senior leadership, department faculty, and administrative and clinical staff
- It guarantees that clinical core competencies are maintained at each clinical site
- Monitors, maintains, and controls departmental costs within budgeted allocations and staffing models
- Manages critical projects through the entire lifecycle, ensuring scope, budget, and deliverables are achieved
- Consistently remains on time and within budget for multiple special projects
- Developed several virtual Epic platforms to help providers continue care during and beyond the COVID-19 epidemic
Department Administrator
KAISER PERMANENTE
01.2017 - 11.2019
- I orchestrated and managed operations across the Gastro, Liver, and IBD Departments
- Grew and developed a procedure Center with six beds and sixty-five patients daily receiving colonoscopies, endoscopies, ERGDs, and paracentesis
- I supervised 40 direct reports and 12 provider FTE
- I focused on reducing external medical costs and the average wait time while improving the member experience
Clinical Nurse Manager, PC, IM, and Pediatrics
KAISER PERMANENTE
01.2014 - 01.2017
- Managed operations of a primary care ambulatory clinic, overseeing 39 physician providers
- Supervised the Supervisor of Pediatrics, 29 direct reports, and 55 FTE, serving 48K members
- Worked to develop practices that included best outcomes in value-based care and HEDIS measures outcomes meeting industry standards
- Collaborated with BOSS Analytics to develop nursing dashboards and created an Epic functional tracker board to improve efficiency in rooming in a primary care setting
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
Nurse Manager, Emergency Department
Centura Health
01.2011 - 01.2014
- Management of clinical operations in a level II trauma center, Emergency Department
- Responsible for direct supervision over three service lines, including six Assistant Nurse managers with 97 direct reports, a Sexual Assault Program with an additional Assistant Nurse Manager with over 15 direct reports, and six LSWs that evaluated psychiatric patients in the emergency setting
- Partnered with the Medical Director and physician group to lead initiatives, build efficiency, and develop a 'speak up' culture with patient satisfaction at the forefront
Assistant Nurse Manager, Emergency Department
Centura Health
01.2006 - 01.2011
Registered Nurse
PALOMAR MEDICAL CENTER
01.2003 - 01.2006
Education
Master of Science - Nursing Leadership
Bachelor of Science - Nursing
Skills
- Team and People management
- Care coordination
- Healthcare administration
- Innovation and creativity
- Strategic planning
- Decision-making
- Relationship building
- Verbal and written communication
- Expert in Ambulatory Leadership, Care redesign and Value-Based Care build
- Managed onsite and remote workforce teams
Certification
- ACLS
- PALS
- BLS
Accomplishments
- Project lead on Ambulatory Value-Based Care Program Build
- Opened and provided Director-level leadership in multi-specialty Ambulatory and Procedural departments.
- Protocol and Policy development.
- Clinical Lead on Multiple Epic Integration Projects
- Authentic and Servant Leadership to influence change.
- Strong Clinical Experience in multiple venues, including Ambulatory Call Centers, Urgent Care, Emergency Medicine, and office-based procedure centers.
- Developed the Scope of practice and workflow efficiency models to drive safe outcomes.
- Virtual Care development for the care continuum
- Business acumen in using Proformas, MSA/PSA models, and contracts.
- Developed Standard of Practice for Clinical departments on Triage, Protocol-driven care, and Workforce management
- Hospital and Ambulatory Leadership
- Growth planning with cost of care
- Strong Decision-Making Capability
- Data-driven outcomes using Analytics, WRVU, Quality metrics, and engagement surveys.
- Optimizes practice operations to increase revenue
- Well-versed in developing relationships with union representatives
Timeline
Principal Consultant for Clinical Operations Redesign, Nurse Triage, Value-Based Care Operations - Tegria Consulting
06.2023 - Current
Director of Network Integration - Tampa General Hospital
10.2022 - 01.2025
PRN Clinical Professor of Nursing Education (PRN) - Nova Southeastern University
07.2022 - Current
Program Director of Clinical Operations, Emergency Department and Urgent Care Cape Coral - ShorePoint Healthcare
10.2021 - 03.2022
Regional Director of Clinical Operations, Medical and Surgical Specialty Services (22 Service lines) - UNIVERSITY OF COLORADO
11.2019 - 01.2022
Department Administrator - KAISER PERMANENTE
01.2017 - 11.2019
Clinical Nurse Manager, PC, IM, and Pediatrics - KAISER PERMANENTE
01.2014 - 01.2017
Nurse Manager, Emergency Department - Centura Health
01.2011 - 01.2014
Assistant Nurse Manager, Emergency Department - Centura Health
01.2006 - 01.2011
Registered Nurse - PALOMAR MEDICAL CENTER
01.2003 - 01.2006
Grand Canyon University - Bachelor of Science, Nursing
Grand Canyon University - Master of Science, Nursing Leadership
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