REBEKAH BARRAZA
Queen Creek,AZ
Summary
To lead with my knowledge and experience in an organization that values continuous improvement anchored by unmatched quality standards. To provide professional management through collaboration and effective communication among the members of my team. With a strong background in nursing, education, and operations, I strive to train and develop nursing and support staff; enhancing hospital operations, department productivity, and overall patient care quality.
Overview
8
8
years of professional experience
Work History
Director of Clinical Care Operations
Banner Baywood Medical Center and Banner Heart Hospital
Mesa, AZ
02.2023 - Current
- Provide strategic leadership and administration over operations and standardization of 2 Hospitals, Banner Baywood and Banner Heart Hospital.
- Responsibility includes all aspects of clinical operations, safety and quality, customer service, financial and quality outcome management, and regulatory compliance in accordance with organizational policies and standards of professional nursing practice.
- Maintain partnerships, collaborating with physicians, facility and organizational leaders to positively impact business culture.
- 2023 process improvement was to positively impact Length of Stay. This work included maximizing effectiveness and efficiency of our MDR's. This took collaboration between nursing, Providers, and Senior Leadership and resulted in increased communication, increased standardization between departments and hospitals, and decreased length of stay from 5.70 to 5.01 at Baywood and 4.80 to 3.90 at Heart.
Director of Nursing
Banner Casa Grande Emergency Department
Casa Grande, AZ
01.2020 - 02.2023
- Provides strategic leadership and administration in areas of patient care, education, safety and quality in accordance with organizational policies and with standards of processional nursing practice within the Emergency Department.
- Assures measurable , outcome based approach to care delivery. Leads development, implementation and evaluation of evidenced based, quality clinical nursing practice consistent with current nursing research, organizational and national practice standards.
- Assumes a leadership role in collaborating with key stakeholders, other health care providers, services and the community in outreach activities.
- Served as a Base Station for 13 EMS agencies. Providing partnerships, education, support and medical direction.
- 2020 expanded the ED by completing a construction project, and re-opening as a 28 bed Emergency Room with 2 Trauma bays. Process improvement project was on workflow to address throughput metrics not meeting target initially. By end of 2020, was the first in the system to meet and exceed step down targets.
- 2021 process improvement was focused on retention and engagement. End of year measurements increased engagement score from 40% to 89%. Turnover from 36% to 14%. Productivity work focused on business goals and Action OI alignment brining Productivity from to 96%- 100.3%
- 2022 process improvement at a system level to develop the PCU-ED educational pathway. Creating a strategic learning platform to prepare the RN for transition and ensure success. System wide adoption and alignment. System process improvement for throughput. Let the system on the "back end" framework for system throughput work among system ED leader peers.
Director of Nursing, Interim
Banner Health
Casa Grande, AZ
10.2022 - 02.2023
- Stretch assignment, Interim over 2 additional departments (Progressive Care Unit and Intensive Care Unit) while maintaining leadership over the Emergency Department.
- Monitored and evaluate clinical performance, providing feedback and guidance to support standards of care.
- Identified gaps in safety and reliability on CLABSI goals. Refocused this team on quality and course corrected to bring this CMS safety measure to above target.
- Identified the need to improve the operating margin percentile. The alignment of these service lines allowed for streamlined matrices and sustained target achievement.
Regional Facility Administrator, Emergency Dept
Dignity Health
SanTan, Gilbert, Chandler, McQueen, Ahwatukee
03.2019 - 01.2020
- Provided leadership, oversight and operational administration to the East Region Stand-alone Emergency Departments. (SanTan, Gilbert, Chandler, McQueen, Ahwatukee)
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance, maintain productivity, ensure a high patient experience and quality of patient care.
- Created a culture of safety and standardization among all 6 facilities.
Senior Manager, Nursing
Abrazo Central Campus
Glendale, AZ
08.2018 - 03.2019
- Provided leadership and oversight for all nursing services in several service lines at Abrazo Central to include, Medical Surgical, Progressive Care Unit, Telemetry, and Oncology.
- Implemented and developed operational standards, policies and procedures to open up the Oncology debarment in 2019.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Provided strong leadership to enhance team productivity and morale.
Regional RN Clinical Supervisor, Operations
Dignity Health
Chandler
01.2016 - 08.2018
- Responsible for oversight and management of 6 Medical Groups in the East Valley including: Chandler Trauma and General Surgery, Chandler Orthopedics, Chandler Intensivists,, Chandler Palliative Care, Gilbert Cardiology.
- Supervised operations of staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency across several service lines.
- Implemented standardized process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow strategically.
- Responsible for productivity and business metrics.
Education
MSN - Clinical Systems Leadership and Management
University of Arizona
Tucson2019
Skills
- Highly engaged, transformation leader
- Passionate about people and the power of human connection
- Team engagement focus
- Change and Growth Management
- Growth and development focused
- Culture promotion
Timeline
Director of Clinical Care Operations
Banner Baywood Medical Center and Banner Heart Hospital
02.2023 - Current
Director of Nursing, Interim
Banner Health
10.2022 - 02.2023
Director of Nursing
Banner Casa Grande Emergency Department
01.2020 - 02.2023
Regional Facility Administrator, Emergency Dept
Dignity Health
03.2019 - 01.2020
Senior Manager, Nursing
Abrazo Central Campus
08.2018 - 03.2019
Regional RN Clinical Supervisor, Operations
Dignity Health
01.2016 - 08.2018
MSN - Clinical Systems Leadership and Management
University of Arizona