Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer Work
Interships
Timeline
Generic

Elizabeth Aguiar

Warwick,RI

Summary

Resourceful and self-directed Activities Coordinator assists with developing and organizing resources to offer high-quality activities designed to meet physical, mental and psycho-social well-being of residents in assisted living community. Demonstrates competence in conducting therapeutic activities for individuals and groups. Stimulates interest of elderly and disabled residents with enthusiasm and compassion to set measurable participation goals within plan of care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Activities Specialist

Atria Senior Living
08.2021 - Current
  • Enhanced participant engagement by incorporating diverse activities and interactive games.
  • Collaborated with team members to design and implement innovative programs for various age groups.
  • Conducted regular assessments of participants'' progress, adjusting activity plans accordingly for optimal results.
  • Developed and maintained strong relationships with community partners to enhance program offerings and resources.
  • Provided personalized support to individual participants based on their unique needs and interests.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Collaborated with other recreation staff in developing new recreational activities.

Server

Howies
04.2021 - 08.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Specialist

Best Buy
11.2017 - 04.2021
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Education

Bachelor of Science - Social Work

Rhode Island College
Providence, RI
05.2024

High School Diploma -

Saint Raphael Academy
Pawtucket, RI
06.2019

Skills

  • Conflict Resolution
  • Time Management
  • Staff Training
  • Decision Making
  • Volunteer Coordination
  • Problem Solving
  • Customer Service
  • Creative Thinking
  • Resident Support
  • Activity Coordination
  • Dementia Training
  • Computer skills
  • Good work ethic
  • PPE use

Accomplishments

National Honor Society; 2017-2019


Certification

CNA license: August 2021-November 2021

First Aide Certificate: August 2021-Current

Dementia Certified

Volunteer Work

  • Operation Stand Down RI, Johnston, RI

08/2013-Current

  • Assist veterans with finding food and clothes
  • old clothes by size and category
  • Organize food by category and date of expiration

Interships

Department of Human Services Rhode Island 

August 2023-November 2023


Operation Stand Down Rhode Island 

November 2023-Current 

Timeline

Activities Specialist

Atria Senior Living
08.2021 - Current

Server

Howies
04.2021 - 08.2021

Customer Service Specialist

Best Buy
11.2017 - 04.2021

Bachelor of Science - Social Work

Rhode Island College

High School Diploma -

Saint Raphael Academy

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Elizabeth Aguiar