Elizabeth Aguilar
Park City
Summary
Over 22 years of experience in the Hospitality Industry, specializing in Customer Service, administrative support, and leadership. Demonstrated success in bilingual roles, driving operational efficiency and enhancing team performance. Experience includes positions such as Secretary, Customer Relations Specialist, Housekeeping Manager, and Director of Housekeeping in top-tier Park City properties. Focused on delivering exceptional service and fostering positive experiences for guests and staff.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Guest Relations
Slopeside Village
11.2024 - Current
- Coordinate Resident's services
- Front Desk responsibilities Move ins, Move outs, Taking payments. Filing, etc.
- Concierge Services
- Marketing
- Housing Reservations
- Coordinate fun/social activities for 1,200 residents during winter, half of that during summer, at least one activity per week.
Manager Housekeeping Department
Homestead Resort
04.2023 - 11.2024
- 124 rooms in 17 separate out-buildings
- Staffing with 18 new employees, hire, train, coach
- Cleaning/organization of 10 newly renovated buildings, including case goods, furniture, punch-listing, construction items.
Supervisor Reservations Department
Zermatt Resort
06.2020 - 04.2023
- Coordinate guest services
- Hotel reservations
- Concierge needs
- Ensuring all reservations are updated in Opera
- Manage all SynXis reservations
Property Operations Manager
Abode Luxury Rentals
09.2018 - 03.2020
- Make sure properties are kept to a high standard
- Get properties ready for Guest's arrival
- Coordinating repairs with subcontractors
Director Housekeeping
Park City Green Housekeeping
11.2011 - 08.2018
- Schedule the cleaning of 102 Rental properties-/Private clients
- At the same time, in charge of the Laundry Department
- Hire, train, & coach housekeepers, housemen and supervisors total 15-22 employees during summer, 40-45 employees during winter time.
Director Housekeeping
Newpark Resort
10.2007 - 10.2010
- After construction cleaning 127 rooms in 2 separate buildings
- Staffing 20 new employees, hiring, training coaching: Housekeepers, houseman, & Supervisors for Housekeeping Department, Adding 15 more employees during winter time.
- Cleaning/organization of 127 rooms including case goods, furniture, punch listing, constructions items.
Manager Housekeeping
Yarrow Hotel & Conference Center
07.2005 - 09.2007
- Leading Housekeeping Department with 182 rooms, at the same time managed some units at Shadow Ridge Condominiums and Stillwater Hotel which were part of the hotel
- At the same time, In charge of the laundry department
- Adjusting to 3 General Managers and their different management styles, while maintaining my position.
Housekeeping Supervisor
Stein Eriksen Lodge
12.2004 - 07.2005
- Inspecting along with 5 more supervisors a total of 181 rooms
- Train new housekeepers and houseman assigned to my section
- Make sure every room attendant and houseman were performing their duties.
- Report to engineering department all issues noticed during inspection of rooms
Education
Law school - 4 years approved
SAN CARLOS DE GUATEMALA UNIVERSITY
Guatemala City, Guatemala01.1999
Executive Bilingual Secretary - English-Spanish
ESCUELA NACIONAL CENTRAL DE FORMACION SECRETARIAL
Guatemala City, Guatemala01.1991
High School Diploma -
SAN RAFAEL LA LAGUNA HIGH SCHOOL
Guatemala City, Guatemala01.1988
Skills
- Multilingual communication
- Staff development
- Strategic initiatives
- Financial oversight
- Expense management
Subject Matter Expert
- Opera
- Yardi
- SynXis
- Trello
Affiliations
- Medal of Honor when graduated as a Bilingual Secretary. Guatemala City. 1991
- graduated Valedictorian in High School, Guatemala City. 1988
- Actually studying/learning French as a 3rd language, I love reading, spinning, and shopping, and taking long walks with my dog shitsu poodle mix, Volunteer as Translator for the swinish speaking community for free.
Languages
Spanish
Professional
English
Professional
Certification
- The Power of Effective Cleaning through Coaching. Waxie June 12, 2014
- How to manage conflict between staff. Wyndham. 2.10.23 Wyndham Resort
- Utah Alcohol Training & Education Seminar for on premise Servers 6.26.2024
- Utah Food handler permit. 4/14/2025. Summit County Health Department
- Health & Economy. November 5, 2023. Seminar. University of Utah
References
References available upon request.
Timeline
Guest Relations
Slopeside Village
11.2024 - Current
Manager Housekeeping Department
Homestead Resort
04.2023 - 11.2024
Supervisor Reservations Department
Zermatt Resort
06.2020 - 04.2023
Property Operations Manager
Abode Luxury Rentals
09.2018 - 03.2020
Director Housekeeping
Park City Green Housekeeping
11.2011 - 08.2018
Director Housekeeping
Newpark Resort
10.2007 - 10.2010
Manager Housekeeping
Yarrow Hotel & Conference Center
07.2005 - 09.2007
Housekeeping Supervisor
Stein Eriksen Lodge
12.2004 - 07.2005
Law school - 4 years approved
SAN CARLOS DE GUATEMALA UNIVERSITY
Executive Bilingual Secretary - English-Spanish
ESCUELA NACIONAL CENTRAL DE FORMACION SECRETARIAL
High School Diploma -
SAN RAFAEL LA LAGUNA HIGH SCHOOL