Elizabeth Aguon
Customer Relations, Administration, & Auditing
San Diego ,OR
Summary
Articulate customer service professional with empathetic, positive demeanor and proven skills in establishing rapport with clients. Collaborator, multitasker, and productive accomplisher.
Overview
5
5
years of post-secondary education
18
18
years of professional experience
Work History
Compliance Auditor/Self-Employed
The Discerning Observer
Gresham/San Diego , OR/CA
01.2006 - Current
- Evaluate maintenance, safety, & customer relations standards.
- Provide extensive narratives for the growth of sales opportunities.
- Analyzed all audit results and resolved all compliance issues.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Completed audit papers by thoroughly documenting audit tests and findings.
Assistant Rural Carrier
United States Postal Service
Troutdale, OR
10.2020 - 11.2021
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Directly interacted with customers to deliver mail, packages and ordered goods.
Recruiting Assistant
US Census Bureau
Portland, OR
07.2019 - 03.2020
- Work from home position recruiting enumerators for decennial census.
Seasonal agent
Internal Revenue Service, IRS
Portland, OR
10.2018 - 07.2019
- Providing telephone assistance while abiding to tax laws & regulations.
- Apply sophisticated interviewing techniques.
- Make determinations & use good judgement concerning controversial matters.
- Develop, analyze, & evaluate information.
- Perform complex tax return corrections after thorough research & verification.
- Explain necessary actions to taxpayers to achieve voluntary compliance.
Education
Bachelor of Science - Human Development/Psychology
Warner Pacific University
Portland, OR 08.1989 - 05.1991
Associate - General Studies
Mt Hood Community College
Gresham, OR 09.1985 - 05.1991
Skills
Excellent risk assessment abilities
Accounting principles
Leadership
Conflict resolution
Timeline
Assistant Rural Carrier
United States Postal Service
10.2020 - 11.2021
Recruiting Assistant
US Census Bureau
07.2019 - 03.2020
Seasonal agent
Internal Revenue Service, IRS
10.2018 - 07.2019
Compliance Auditor/Self-Employed
The Discerning Observer
01.2006 - Current
Bachelor of Science - Human Development/Psychology
Warner Pacific University
08.1989 - 05.1991
Associate - General Studies
Mt Hood Community College
09.1985 - 05.1991