ELIZABETH ALAWIYE
Summary
Dynamic leader with a proven track record at Amazon TSSL, driving operational excellence and achieving top-tier performance metrics. Skilled in data analysis and conflict resolution, I successfully optimized workforce efficiency, enhancing productivity and reducing costs. Committed to fostering collaboration and implementing strategic initiatives that elevate organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager II
AMAZON TSSL
04.2024 - Current
- Lead and develop a team of 300+ associates and 4 area managers, driving alignment of daily operations with Amazon’s organizational goals and performance standards.
- Led a team of 220 associates to exceed performance targets, increasing average efficiency rate from under 57 units per hour to 66.22 units per hour, while strategically reallocating labor to maximize productivity.
- Implement data-driven strategies to optimize workflow efficiency, labor planning, and resource allocation, resulting in measurable improvements in productivity and cost savings.
- Optimized workforce efficiency by minimizing idle time to 10.2%, improving productivity and reducing operational costs across shifts.
- Achieved top-tier performance metrics for order fulfillment, ranking second-highest sitewide for efficiency, while managing break time to minimize lost labor (0.57%).
- Surpassed departmental productivity benchmarks (87.62% productive time vs. 86.25% standard) through targeted coaching, barrier resolution, and proactive time management, demonstrating consistent operational improvement and cost control.
- Translate organizational vision into actionable plans, ensuring seamless communication, accountability, and performance across cross-functional teams.
- Led complex partner negotiations for cross network initiatives, resulting in successful implementation of multi-million dollar projects.
- Drove improvements in organizational culture and employee satisfaction, achieving all-year high inclusion score of 84% and enhancing overall job satisfaction.
- Developed strategic partnerships with organizations such as FIFA, Community Food Bank, Tarrant County Food Bank, St. Jude’s Children’s Hospital, Safe Haven Women’s Shelter, and local schools, creating volunteer opportunities for associates.
- Coordinated site volunteer initiatives, generating 2,151 volunteer hours in six months, surpassing annual goal of 2,032 hours and enhancing Amazon’s community impact.
HR Auditor
CTG
01.2022 - 11.2023
- Employed software tools to extract, analyze, and interpret payroll data for audits, enhancing accuracy and effectiveness of audit outcomes.
- Produced Comprehensive Audit Reports: Generated detailed audit reports that succinctly summarized findings, recommendations, and corrective actions. Effectively conveyed complex information in a clear and concise manner, facilitating informed decision-making at all levels of the organization.
- Fostered collaboration and communication by building strong relationships with payroll administrators and HR teams, ensuring coordination of efforts that supported successful audit processes.
- Planned, organized, and led effective meetings focused on achieving objectives, facilitating decision-making and project execution.
Behavior Therapist
Kennedy Krieger Institute
11.2021 - 01.2023
- Documented and maintained HR records with accuracy and completeness, utilizing Workday for HRIS tasks to streamline administrative processes.
- Optimized Onboarding Processes: Collaborated with the HRIS team to develop and refine onboarding processes, resulting in a remarkable 30% reduction in onboarding time and a 25% increase in new hire engagement. This fostered a positive and efficient welcome experience for employees.
- Investigated and documented HR-related issues, including policy violations and employee grievances, collaborating with HR management for swift resolution to maintain a compliant work environment.
- Executed annual performance assessments and salary reviews with HR Business Associates, delivering fair and constructive feedback to employees.
- Thorough Compliance and Documentation: Maintained meticulous documentation of all employee relations cases, ensuring full compliance with relevant legal and regulatory requirements. This commitment to thorough record-keeping is essential in maintaining legal compliance and supporting HR operations.
Change Management, Research Analyst
Kennedy Krieger Institute
09.2019 - 08.2020
- Oversaw data management and presented findings: Managed data and delivered presentations using PowerPoint for Organizational Change Management (OCM) projects to supervisory staff and senior management. Synthesized complex information into clear, actionable insights, enabling informed decision-making.
- Conducted In-Depth Research: Conducted comprehensive research through interviews, surveys, and naturalistic observations with clinical and supervisory staff. This research provided critical insights into unit functions, work performance, and methods, allowing for informed decision-making. Provided constructive feedback to improve performance.
- Data-Driven Problem Solving: Utilized data analysis skills in Excel to proactively identify issues and develop solutions. Analyzed graphs and trends to anticipate challenges, making data-informed decisions that led to more efficient operations.
- Revamped Protocols and Policies: Spearheaded the successful implementation of new protocols and policies. Leveraged employee feedback gathered through Surveys and Kronos software to refine and enhance the employee training lifecycle. This effort resulted in an impressive 99% reduction in employee call-out rates and a significant decrease in overtime hours required to meet daily staffing goals.
Education
M.A. - Industrial and Organizational Psychology
The Chicago School of Psychology
Chicago, IL04-2026
B.A. - Psychology Minor-Sociology
University Of Maryland
Baltimore, MD12-2019
Skills
- Project management
- Change management
- Risk management
- Financial management
- Resource allocation
- Team leadership
- Strategic planning
- Operations management
- Performance management
- Work planning
- SQL
- Information systems
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Outlook
- Windows
- Google Applications
- Smartsheet
- Doc
- Workday
- Virtual Meeting Software
- MS Teams
- Peoplesoft
- Zoom
Certification
- Google Project Management Professional Certificate
- Google Data Analytics Professional Certificate
- Workday Learning certificate
Accomplishments
Amazon AFW1 Manager of the Month-June
Timeline
Manager II
AMAZON TSSL
04.2024 - Current
HR Auditor
CTG
01.2022 - 11.2023
Behavior Therapist
Kennedy Krieger Institute
11.2021 - 01.2023
Change Management, Research Analyst
Kennedy Krieger Institute
09.2019 - 08.2020
M.A. - Industrial and Organizational Psychology
The Chicago School of Psychology
B.A. - Psychology Minor-Sociology
University Of Maryland