Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Renee James-Spann

Customer Services Manager
Fairfield,CA

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

23
23
years of professional experience
1
1
year of post-secondary education

Work History

Manager II

Department Of Motor Vehicles
Fairfield, CA
12.1998 - 09.2021
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for inventory purchasing.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

High School Diploma -

De Anza High School
Richmond, CA
06.1982 - 06.1983

Business Administration

Contra Costa College
San Pablo, CA

Business Administration

Solano Community College
Fairfield, CA

Skills

Strategic planning

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Work Availability

monday
tuesday
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Manager II

Department Of Motor Vehicles
12.1998 - 09.2021

High School Diploma -

De Anza High School
06.1982 - 06.1983

Business Administration

Contra Costa College

Business Administration

Solano Community College
Renee James-SpannCustomer Services Manager