Results-oriented Amazon L5 Area Manager with five years of outbound operation experience in team leadership and operational excellence, aiming to consistently improve in safety, productivity, quality, and DEA. Proven track record in enhancing employee morale and delivering high effectiveness to achieve results, earn trust, and apply ownership to stretch into the next-level role as an L6 Operations Manager flexed between multiple shifts. Focused on delivering high-class customer satisfaction while also mentoring in the current role to improve across all shifts for associates and peers. Successful in offering input on operational defects and carrying out actions to improve performance. Able to show full flexibility in process paths and adapt to improvements necessary for the business. Able to perform in cost/shift planning, DEA, and record-driven safety scores SLI and SBI greater than 95% favorable year-over-year average, and leadership behavior consistent at 99% favorable. Consistent with leading as a servant leader in the current role.
Fulfilled the L3 role in Inbound as the acting Dock Clerk.
Fulfilled the L3 role in Outbound as the Vendor Returns Process Assistant.