ELIZABETH ALEXANDER
West Haven,CT
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
28
28
years of professional experience
Work History
Branch Manager
Bank of America
Farmington, CT
11.2024 - Current
- Led branch operations, ensuring compliance with banking regulations and policies.
- Developed strategic initiatives to enhance customer satisfaction and retention rates.
- Mentored and trained staff, fostering a culture of continuous improvement and professional development.
- Oversaw risk management protocols, safeguarding assets and minimizing potential losses.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through action plans and coaching sessions to facilitate continuous improvement of skills and knowledge base within the team.
- Drove cross-selling efforts by collaborating with various lines of business within the organization to maximize revenues from existing clients.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
District Manager
Blue Mercury
NYC, CT
08.2009 - 10.2024
- Implements merchandising policy in accordance with company’s mission and core values.
- Identifies and develops territory-specific objectives and action plans that increase sales and payroll goals.
- Provides weekly, monthly and quarterly sales analysis.
- Expands brand recognition by building relationships with local entities, such as other retailers and charities.
- Motivates and inspires direct reports and teams to ensure a positive learning environment by implementing rewards and recognition plans.
- Implement Policy and Procedures in all stores and inspect stock inventory seeking any discrepancies to minimize the risk of losses.
- Communicates with store managers regarding each store’s projected sales performance, upcoming product launches and event planning.
- Led district operations to enhance customer experience and drive sales growth.
Product Specialist / Makeup Artist
Neiman Marcus (NARS Cosmetics)
White Plains, NY
02.2006 - 07.2009
- Product promotion and sales.
- Handled customer complaints and resolved problems.
- Managed floor regarding customer service, maintenance and sales.
- Interfaced with product vendors and maintenance of the record.
- Maintained track of buy-backs and special orders.
- Ensured all customer service standards were established and adhered.
- Performed daily makeup application to all clients.
- Collaborated with cross-functional teams to develop and execute promotional strategies for new launches.
Makeup Artist / Sales Representative
Nordstrom (MAC Cosmetics)
White Plains, NY
09.1999 - 02.2006
- Upheld positive rapport with clients, staff, management and customers.
- Applied everyday marketing strategies to increase revenue and sales for all cosmetics products.
- Organized, attended and participated in all MAC store events.
- Performed daily makeup application to all clients.
Counter Manager/Makeup Artist
Barneys New York (Makeup Forever)
01.1998 - 01.2006
- Provided makeup consultations and applications for individuals and group bridal clientele.
- Provided makeup artistry and expert skin care consultation to senior clientele.
- Demonstrated the benefits of a basic makeup line to the “on-the-go” career woman.
- Learned mastery makeup techniques using the industry’s most popular makeup lines.
- Accountable for meeting sales goals set for promotions.
- Administered, supervised and assured efficient flow of the stores.
- Supervised and trained employees.
Education
Westchester Community College
undefined
FIT
01-1995
Skills
- Cosmetic Sales
- Retail Account Management
- Business Development
- Product Training and Placement
- Public Relations/Promotions
- Makeup Artistry
- Leadership
- Bilingual (English/Spanish)
- MS Office Excel/Word
Timeline
Branch Manager
Bank of America
11.2024 - Current
District Manager
Blue Mercury
08.2009 - 10.2024
Product Specialist / Makeup Artist
Neiman Marcus (NARS Cosmetics)
02.2006 - 07.2009
Makeup Artist / Sales Representative
Nordstrom (MAC Cosmetics)
09.1999 - 02.2006
Counter Manager/Makeup Artist
Barneys New York (Makeup Forever)
01.1998 - 01.2006
undefined
FIT
Westchester Community College