Elizabeth Alexander, CAMS

Woodforest National Bank

10.2007 - Current

Successfully achieved branch sales and revenue goals through proactive identification, marketing, and recommendation of customer-centric banking products and services.
Met branch profitability, sales, customer experience and growth objectives by effectively managing recruitment, training and retention of motivated staff while ensuring compliance with regulatory guidelines and company policies.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Proactively expanded business deposits and loans by conducting both inside and outside business calls.
Enhanced customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Embraced and led a technology driven customer experience.
Collaborated with a Community Development Relationship Manager to implement a successful community engagement strategy, establishing strong connections within the community.

Similar Profiles